New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jul 22, 2026
Customer Service Representative (Healthcare Call Center) \| Contract-to-Hire * Handle a high volume of inbound member and provider calls in a fast-paced healthcare call center environment, assisting with prior authorizations, healthcare benefits, prescription coverage, and general inquiries. * Provide exceptional customer service while maintaining confidentiality and compliance with HIPAA and company policies. * Accurately document customer interactions, update account information, and enter detailed case notes into multiple computer systems. * Research and resolve customer concerns by navigating several applications simultaneously while maintaining quality and accuracy standards. * Process approximately 50-100 calls per day depending on call complexity and departmental needs. * Conduct follow-up calls to members and providers regarding case status, authorization requests, and issue resolution. * Meet established performance metrics related to productivity, call quality, accuracy, attendance, and customer satisfaction. * Demonstrate strong problem-solving, active listening, and communication skills to effectively address customer concerns and provide timely resolutions. * Collaborate with internal departments to ensure efficient handling of authorizations, claims-related inquiries, and member requests. * Complete extensive healthcare and systems training, successfully passing required assessments to maintain service quality standards. * Adapt to changing priorities and business needs while maintaining professionalism and a customer-focused approach. * Work assigned schedules within operating hours of 5:00 AM to 10:00 PM, seven days per week, including weekends and mandatory overtime during peak business periods. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Jul 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.