Testing Center Assistant

Provide testing center services and support of departmental operations including computer-based and paper/pencil testing. Perform a variety of duties related to testing of students and the general public for multiple testing programs. Maintain a secure testing environment to ensure that candidates test in a controlled and comfortable environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.

• Administer exams using a variety of delivery systems; act as proctor for make-up and accommodated tests. Greet candidates, verify identification, provide instructions, seat candidates, start exam, monitor while testing, distribute results, and make appropriate referrals.
• Prepare testing paperwork, supplies and computer stations for scheduled testing assessments. Paperwork includes rules agreements, sign in logs, testing materials and exhibits.
• Review testing schedule and testing instructions in advance.
• Compile and evaluate student information before testing to ensure need for testing. Prepare Test Center reports as required.
• Upload and verify test scores. Troubleshoot basic testing software problems or delivery issues, notifying supervisor when major errors or incorrect data has been identified.
• Contact and work with global help desk centers to resolve unusual or difficult software testing problems or delivery issues.
• Maintain a working and updated knowledge of Test Center policies, practices, and procedures.
• Periodically, travel to and from Waukesha County Jail to test for GED, register candidates for testing, and respond to questions from walk-in candidates. Review updates on policies and procedures for various exams with candidates. Prepare for and take certification exams to be eligible/qualified to proctor exams, resolve technical problems, respond to requests for information using reference materials.
• Communicate the department's services to students, faculty, and community. Answer phones and serve students in-person, direct individuals to appropriate departments/areas.
• Participate in and contribute to assignments and special projects of a similar nature and level.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Flexible schedule and ability to work days, evenings and Saturdays.
• Thorough knowledge of Business English grammar, spelling, punctuation, office practices, procedures, and equipment
• Ability to type/keyboard at least 35 words per minute.
• Familiarity with microcomputer operations including data entry, word processing and spreadsheet/database applications.
• Ability to troubleshoot computer desktop problems such as rebooting system, installing and uninstalling software, setting up test workstations, checking printer problems, etc.
• Aptitude for organization, detail, and accuracy; ability to exercise judgment and discretion.
• Ability to compile, organize and maintain data, reports, and records.
• Ability to work effectively with individuals of different cultures and backgrounds including employees, students, clients and the general public.
• Ability to communicate effectively both orally and in writing.
• Ability to meet testing credentials to administer and proctor tests as required and pass federal background check.

• High school diploma plus one year of additional coursework in computers or a related field.
• One year of work experience in customer service or in an office environment.

Application Details:
All applicants (internal and external) must attach the following to the completed on-line application for consideration, applications that do not have the required attachments may not be considered:

- Cover Letter - Resume

Position Information:
This position is a Part-time position working up to 27/hours per week. This position is not eligible for benefits. Due to exam vendor requirements the Testing Center Assistant cannot be enrolled in an undergraduate degree program.

Hours:
Can range anytime between 7:30 am and 8:30 pm, and some possible Saturdays; depending on the needs of the department.

Interviews:
Selected candidates will be invited to participate in a preliminary zoom interview.

Final candidates will be selected for an onsite interview on Wednesday, August 19th.

Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.

Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization through employment. Verification of employment eligibility will be required upon hire. WCTC does not provide employment-based visa sponsorship.