Deposit Operations & Delivery - Electronic Payments Manager

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As an Electronic Payments Manager, you will oversee the Bank's debit card dispute processing and debit card support activities, ensuring accuracy, efficiency, compliance, and security across all transactions. You will also provide subject matter expertise in the oversight of policy and procedure pertaining to the bank's ACH receipt activities. This role leads the Electronic Payments team, manages support systems, and partners with internal stakeholders to deliver reliable, high-quality services. You will play a key role in risk management, operational excellence, and continuous process improvement to support the Bank's growth and service standards.

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
• Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships.
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
• Take ownership in maintaining guidelines, structure, and established policies as you work with and for others.
• Foster a work environment that champions the culture of the organization.
• Provide guidance on the bank's ACH RDFI practices to balance risk management with client service
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Minimum Requirements: This position requires the following educational and/or job experience

• High School Diploma or equivalent
• Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience
• Strong knowledge of Regulation E and NACHA rules
• Strong leadership skills with the ability to motivate and develop team members
• Strong work ethic and ability to complete work accurately
• Proven ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office and banking systems/applications

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Bachelor's degree in Business, Finance, or related field
• 1+ year of leadership or supervisory experience preferred
• Experience using FIS and Q2 Centrix DTS
• Passionate and motivated self-starter
• Ability to think logically in order to analyze situations and make sound decisions
• Strong oral and written communication skills with the ability to clearly and concisely articulate issues.
• Strong knowledge of Visa Rules
• Ability to handle multiple tasks simultaneously

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Dynamic work hours required generally between 7:00 AM CT and 6:00 PM CT
• Must be able to travel - estimated 5% of the time

Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you're definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.