Temporary Admissions Counselor

The Opportunity

Embry-Riddle Aeronautical University (ERAU) seeks a dynamic, student-centered, and forward-thinking Temporary Admissions Counselor to provide visionary leadership.

Embry-Riddle Aeronautical University's Worldwide Campus is hiring an admissions counselor (temporary role). This position is located at our headquarters in Daytona Beach, Florida.

The Worldwide Campus admissions office handles approximately 17,000 applications annually and more than 30,000 supporting documents annually for 110+ Worldwide and Online campus locations. The admissions counselor is the first point of contact for all applicants and plays a vital role in the overall success and continuing growth of Worldwide. The admissions counselor must possess excellent verbal and written communication skills with the ability to clearly convey information to applicants, campuses, and other constituents. Independent judgment and decision-making skills are critical for rendering admission decisions.

In this role, the admissions counselor must be quick to learn new systems, to include our Campus Solutions student information system, Imaging System, CRM System, and be proficient in Microsoft Teams. This individual will be trained to process incoming supporting documentation such as postsecondary transcripts, military transcripts, letters of recommendation, application fees, exam scores, and other supporting materials. They will be responsible for updating our student information system with relevant data that allows the documents to be processed. They will help update an applicant's To Do List, enter education/transcript data, and assign relevant communication. This individual will work with the Senior Admissions Counselors and team of admissions counselors to support application processing.

Responsibilities may also include analyzing applications for accuracy, determining documentation required for admission and evaluation purposes, the ability to read and interpret a wide variety of transcripts and military documentation. The admissions counselor may also be required to communicate with applicants via email, phone and SMS/text message.

The admissions counselor will be trained on university and Worldwide Admissions policies and procedures, Worldwide Campus degree programs, minors, and specializations, as well as different types of credit to include postsecondary coursework, CLEP/DANTES, FAA licenses, etc. Expertise in admissions processing/higher education and general knowledge of other enrollment management areas, to include Financial Aid, Veterans affairs, the Registrar, etc... is beneficial to the role. Counselors may also engage with residential counterparts

Position requires knowledge of and enthusiasm for the University's mission and niche in higher education; admissions counselor supports excellence in student service at every opportunity. Participates as a team member and supports our team environment.

Essential Job Functions, Duties, or Accountabilities:

Applicant Outreach, Updates & Decision Making -

• Updating and coding application data in the student information system, imaging and CRM system, to include external education, military status, to do list items, sending update emails, forwarding files for an admission decision, and more
• Verifying degree programs, minors, and specializations selected are available at chosen location
• Utilizing various admissions systems to properly identify an applicant's status and action needed when processing documentation, to include transcripts, military documentation, advanced standing credit, licenses, etc...
• Confirming accreditation of other institutions and calculation of CGPAs
• Ensuring all information on application is accurate, and that all systems are updated and coded properly
• Managing the timely and effective follow through on processing of applications via various admissions systems
• As needed, counseling applicants on admission criteria and other critical factors in the educational decision process; conducting initial outreach to applicants via email, phone, SMS; using critical thinking skills to identify potential missing documents; assisting admissions counselors with determining if an applicant is admissible to the University
• Remaining familiar with program-specific admissions requirements, above and beyond standard requirements, to determine applicant eligibility

Applicant Follow-Up -

• Following up on incomplete applicant files monthly, and as needed, to move applicants from applied to admitted
• Assisting counselors with applicant task outreach
• Responding to campus cases and inquiries to resolve applicant issues
• Working with admissions student assistants to complete files

Applicant Support -

• Providing support to counselors as they assist with and communicate with campuses to ensure consistent messaging to applicants
• Working in coordination with other Worldwide and University departments to include, but not limited to the Office of the Registrar, Financial Aid, Veterans Affairs, Student Affairs, Career Services, Online Campus Staff, Campus staff, and residential admissions office counterparts, to ensure applicant needs are met
• Attending monthly admissions training sessions, and other Worldwide townhall meetings, faculty/degree program trainings, as needed
• Completing special projects as assigned

About us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

Qualifications

• Bachelor's degree.Area of study: Education, Business, or other related field.
• 1-3 years of work related experience

Required skills, knowledge, abilities:

• Excellent verbal and written communication skills with the ability to effectively communicate with varied constituencies
• Ability to exercise good judgment
• Ability to represent university in a professional manner
• Possess a level of comfort with complexity and ambiguity
• Willingness to learn
• Provide excellent customer service to students, co-workers, staff, faculty and others
• Ability to contribute to a team environment
• Develop cooperative working relationships
• Resourcefulness
• Initiative and flexibility
• Sense of humor
• Excellent organizational skills
• Ability to prioritize
• Ability to learn and practice new technologies
• Ability to problem solve
• Maintain a positive and professional demeanor
• Possess analytical skills

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311824. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full CV

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.