Operations Training Manager

OVERVIEW

The Operations Training Manageris responsible forleading/supervising a team of three Operations Trainers in the creation, coordination, deployment, and assessment of technical and operational training across the site to build employee competency and capability. Possessing a broad background in manufacturing operations, the role coaches the Operations Trainers and the production line/area-based trainers to deliver on-the-job training (OJT) to new employees, as well asdevelopsand continually refines training content for production employees. This role spendssignificant timeengaged with our production floor operators/supervisors and departmental trainers toensurestandardization of training and identification of improvement opportunities.This role sits within theOperations Trainingteam and isalsoresponsible for using Lean Manufacturing tools to drive sustained improvements.

POSITION RESPONSIBILITIES

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  Manage a team of three Operations Trainers.

  
  

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  Coordinate efforts with otherOperations Training Managersto ensure standard practices are followed across all sites.

  
  

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  Partner with Operational Managers to design,develop and support thedelivery and evaluation of technical training programs for the Refinery.

  
  

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  Partner with cross-functional teams to develop andmaintainstandardized work instructions.

  
  

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  Collaborate with cross-functional team to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information.

  
  

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  Deliver "Train the Trainer" courses and provide on-going coaching support to operators and job coaches providing OJT to new employees.

  
  

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  Maintain skill matrix and recertification timeline.

  
  

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  Coordinate with Department leadership to createtrainingscheduleby area.

  
  

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  Track agreed Training KPIs for the site.

  
  

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  Support Continuous Improvement projects by providing guidance on process standardization to help sustain improvements.

  
  

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  Audit and spot-check work instructions and training materials, correcting compliance gaps asidentified.

  
  

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  In partnership withHR,Continuous Improvement and Learning & Development, ensure consistency of application of training across the business andmaintainalignment with corporate learning strategy.

  
  

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  Support operational goals byidentifyingand addressing training gaps.

  
  

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  Assistwith the implementation of CAPEX projects in relation to timetables of training,familiarizationand learning curves. This could requiretravelto the equipment manufacturer for training and the capture of training materials.

  
  

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  Promote common Lean Manufacturing tools such as 5S and Short Interval Control.

  
  

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  Drive Continuous Improvement in all Technical Learning & Development processes.

  
  

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  Use and support end usersas a Subject Matter Expertof the company's Learning Management System (SuccessFactors).

  
  

WORK EXPERIENCE

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  5+ years of relevant industry experiencerequired, particularly in a food processing,packagingor maintenance role.

  
  

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  At least 4 years in a Learning and Development role strongly preferred.

  
  

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  2+ years of Manufacturing Supervisory/Leadership experiencerequired.

  
  

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  Working knowledge of common training methods and adult learning theory.

  
  

EDUCATION REQUIREMENTS

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  BA/BS degree preferred.

  
  

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  Experience developing operational training in a refining/food manufacturing environmentrequired.

  
  

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  SixSigmabackgroundpreferred.

  
  

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  Instructional Design experience preferred.

  
  

KNOWLEDGE & SKILLS

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  Relevant industry experience.

  
  

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  Understanding ofLean Manufacturing principles.

  
  

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  Good understanding of relevant Health & Safety legislation and regulations.

  
  

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  Detailed experience or relevant work processes and safe use of equipment.

  
  

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  Strong relationship building and excellent written/verbal communication skills.

  
  

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  Strong organizational skills with the ability to work independently, meet tight deadlines, and succeed in a demanding environment.

  
  

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  Proficient in Microsoft Office, Microsoft Word, Excel,PowerPointand Outlook.

  
  

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  Knowledge of Training Within Industry (TWI) methodologies, including Job Instruction (JI), Job Breakdown Sheets, and standardized work practices.