Senior Product Analyst - Customer Growth Products

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Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This is the third level of a four-level job hierarchy. Employees at this level manage work with minimal supervision. Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are fully competent in use of concepts and procedures. They identify problems, develop solutions and take actions to resolve.

The Sr Product Analyst provides and leads analytical support to Product Owners or Product Managers engaged in the discovery, design and delivery of products.

• Assist product owner with user research and story writing

• Knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis

• Develop and execute quality assurance plans

• Support change management functions to ensure successful product implementation

• Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings

• Utilize data to help teams develop and implement solutions

• Bachelors degree

• In addition to required degree, five (5) or more years related work experience

• In lieu of Bachelors degree(s) AND five (5) or more years related work experience listed above, High School/GED AND nine (9) or more years related work experience

• 5 or more years' experience with Salesforce Sales, Marketing and/or Data Cloud

• 10 or more years' experience in product delivery/management

• Experience working on agile teams to deliver software, including hybrid onshore/offshore teams

• Experience partnering with software implementation vendors for delivery

• Experience working in a scaled agile environment

• Experience working on a cross functional team, balancing work for multiple lines of business simultaneously

• Experience working with JIRA and writing user stories

• Experience working with Confluence

• Experience working in AWS

• Experience with AI, ML and/or chatbots

• Agile Product Owner or Scrum Master certification

• Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization

• Attention to detail

• Problem-solving and analytical abilities

• Ability to handle multiple competing priorities

• Deeply curious, always looking to learn and improve with a bias towards action

• Ability to research and gather data

• Collaborative in problem solving and working style to drive change through influence

• Five or more years experience in utility industry

• "Black Belt" Six Sigma certification

• Ability to define and quantify opportunities with minimal existing data

• Experience writing business cases

• Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)

• Design Thinking experience

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

• Office environment mostly, occasional research or analysis conducted in plants or field

• Bachelor degree in Business, Industrial Engineering, Information Management or similar discipline and 5+ years work experience in applicable or related business area.

• "Green Belt" Six sigma certification or equivalent experience

Travel Requirements

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