Service Engineer - Centennial, CO

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Colorado Springs, CO

Job Summary:
Seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI infrastructure. This is a hands-on, customer-facing role responsible for maintaining server uptime, performing hardware maintenance, troubleshooting complex issues, and delivering exceptional onsite technical support. Prior AI platform experience is not required; strong server and data center experience is the primary requirement.

Key Responsibilities:

• Provide onsite support for enterprise servers and data center infrastructure.
• Perform server builds, deployments, swaps, and hardware replacements.
• Replace and troubleshoot CPUs, memory, power supplies, GPUs, and other server components.
• Perform firmware updates and preventive maintenance.
• Diagnose hardware, firmware, and operating system issues.
• Escalate complex issues when appropriate.
• Follow established Plans of Action (POA) for support activities.
• Document all work accurately and in real time.
• Collaborate with customers and internal technical teams.
• Participate in on-call rotation and extended support coverage as needed.
• Continuously learn and support emerging technologies, including AI platforms.

Required Qualifications:

• 3-5+ years of experience in field service, data center, server support, or enterprise hardware environments.
• Hands-on experience supporting enterprise server hardware.
• Experience with:
  • Server builds
  • Server swaps
  • Server deployments
  • CPU replacement
  • Memory replacement
  • Power supply replacement
  • GPU replacement
  • Complete server replacement
• Familiarity with Linux operating systems.
• Strong troubleshooting and analytical skills.
• Excellent customer-facing communication skills.
• Ability to work independently.
• Associate's or Bachelor's degree in IT or equivalent experience.
• Ability to lift up to 50 lbs.
• Willingness to work onsite, participate in on-call rotation, and occasionally support alternate shifts.

Preferred Qualifications:

• Dell or other server hardware certifications.
• Experience with water-cooled servers.
• Experience building custom PCs.
• Experience supporting AI server platforms.

Ideal Candidate Profile:

• Lives within a 45-minute commute of Centennial, CO.
• Comfortable with daily onsite work.
• Strong documentation skills.
• Demonstrates initiative and accountability.
• Performs well in fast-paced, mission-critical environments.
• Prioritizes work effectively based on business impact.
• Strong team player with excellent communication skills.
• Keeps current with new technologies through continuous learning.

Work Schedule:

• Monday-Friday, 8:00 AM-5:00 PM
• Occasional shift support required
• On-call rotation required
• No travel

Citizenship Requirement:

• U.S. Citizenship required

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.