New

Customer Service Operations Assistant

Uline
Pay Based on Qualifications
paid time off, paid holidays, tuition assistance, 401(k)
United States, Wisconsin, Kenosha
12355 Uline Way (Show on map)
Jul 14, 2026
Customer Service Operations Assistant Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline processes and provide vital support to enhance Customer Service operations. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations. Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation. Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support. Manage holiday calendars and systems, ensuring accuracy and timeliness. Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. 2+ years of customer service experience. Prior leadership experience is preferred. Proficiency in Microsoft Office. Strong communication, organizational and time management skills. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Cafe featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) #ZR-HQCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!