AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and Society (CDSS)

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and providing space for supportive colleague communities via numerous employee resource groups.

We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence.

Learn more about some of our accomplishments at Points of Pride.

The College of Computing, Data Science, and Society (CDSS) is a dynamic, innovative new college at UC Berkeley that represents a once-in-a-generation transformation. The College brings together faculty, researchers, staff, and students from computing, statistics, the humanities, and social and natural sciences, mirroring the cross-cutting nature of data science and redefining the
research university for the digital age. Core to the College is a commitment to examining how the digital revolution affects equity and opportunity-and building the capacity to respond to these challenges.

CDSS was created to meet the opportunities and demands of a world where data, machine learning, and artificial intelligence inform practice and policy in virtually every arena. The College connects the Data Science Undergraduate Studies program, Department of Electrical Engineering & Computer Sciences, Department of Statistics, the Berkeley Institute for Data Science, Computational Precision Health, and the Center for Computational Biology.

The College is responsible for growing Berkeley's broad-based programs in data science, computing, statistics, and other interdisciplinary programs, including classes and programs serving thousands of undergraduate students a year.

The AV Systems Operations Specialist supports the daily operation, reliability, sustainment, and ongoing enhancement of audiovisual (AV), unified communications (UC), and production technology systems across instructional, collaboration, and event spaces within CDSS.

Reporting to the Director of Facilities and Capital Projects, this role supports the operational execution and sustainment of enterprise AV, UC, hybrid collaboration, and production technology initiatives across the organization.

This position combines hands-on AV/UC operational support, systems troubleshooting, technical coordination, documentation development, workflow improvement, and cross-functional collaboration. The Specialist helps maintain a stable, scalable, and supportable AV ecosystem while contributing operational and technical input toward evolving initiatives involving Zoom Rooms, AV-over-IP systems, hybrid collaboration technologies, livestreaming workflows, and emerging production environments.

Working Conditions:

• Primarily on-site position supporting active instructional, collaboration, and event spaces.
• Occasional evening or weekend work during major events, deployments, or maintenance windows.
• Ability to move AV equipment up to approximately 40 lbs and access equipment racks, ceilings, and service spaces.

The ideal candidate is a strong technical generalist who is comfortable operating across AV systems support, enterprise collaboration technologies, operational workflows, production support, and evolving technology initiatives within a fast-paced academic environment.

The position supports:

• 9 classrooms
• 2 lecture halls
• 1 event center
• 4 extra-large conference rooms

• 40 small/medium conference rooms

Responsibilities and priorities may evolve based on operational needs, active initiatives, demand for support, and departmental priorities.

Visit this website to learn more about the future home of CDSS in the new Gateway Building: http://cdss.berkeley.edu/gateway

The First Review Date for this job is: July 27, 2026 - Open until filled

35% AV & Unified Communications Operations:

• Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces.

Troubleshoot and support issues involving:

• Crestron-controlled environments
• DM-NVX and AV-over-IP systems
• Zoom Rooms
• PTZ camera systems
• DSP platforms (Q-SYS)
• Wireless microphone and audio systems
• Displays and switching infrastructure
• UC hardware platforms (Logitech)
• Serve as an escalation resource for frontline support teams, student workers, and operational support staff.

Monitor and maintain AV and UC system health using platforms such as:

• Xyte Device Cloud
• Zoom Admin Portal
• Logitech Sync
• Korbyt
• Collaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and operational scalability.

25% Systems Reliability & Operational Support:

• Korbyt

• Support preventative maintenance and lifecycle management efforts across more than

  60 AV-enabled spaces.

Assist with:

• Firmware updates
• System testing and validation
• Configuration verification
• Inventory tracking
• Room standards implementation
• Asset management
• Configuration backups
• Operational documentation

Develop and maintain:

• SOPss
• Troubleshooting guides
• Room documentation
• Escalation procedures
• Operational workflows: Identify recurring operational issues and contribute recommendations toward workflow improvements, operational consistency, and support standardization efforts.

20% Zoom Rooms & Crestron Ecosystem Support:

• Support the deployment, maintenance, enhancement, and operational scaling of Zoom Rooms environments across CDSS spaces.

Maintain and troubleshoot Crestron-based AV systems, including:

• DM-NVX
• Touch panels
• Room scheduling systems
• Control system integrations
• Collaboration workflows

Collaborate with AV engineering teams, vendors, and integrators on:

• System upgrades
• Technology rollouts
• Operational testing
• Deployment readiness

Assist with implementation and operational support for enhancements such as:

• Collab compute integrations
• One Beyond
• VIZRT
• Hybrid meeting workflows
• Zoom Rooms feature expansion
• AV-over-IP operational improvements
• Provide operational input toward evolving AV and UC standards, support practices, and deployment workflows under departmental leadership.

10% Production & Streaming Support:

• Support livestreaming, hybrid events, recordings, lectures, and high-visibility campus events.

Operate and maintain production-related systems, including:

• Switchers
• Encoders
• PTZ camera systems
• Audio interfaces
• Lighting systems
• Streaming infrastructure

Assist with operational support for evolving production workflows involving:

• NDI and Vizrt ecosystems
• Hybrid production environments
• Lecture capture platforms
• Provide light post-production support, including media exports, clipping, audio cleanup, and file preparation.
• Coordinate room and production setups for special events, presentations, and executive-facing activities.

10% Training, Documentation & Knowledge Transfer:

• Develop scalable training and enablement materials for faculty, staff, and support teams, including quick-start guides, onboarding materials, knowledge base articles, and short training content.
• Support train-the-trainer and knowledge transfer sessions for support teams and departmental stakeholders.
• Assist users with varying technical backgrounds while promoting consistent room usage and operational best practices.

5% Other Task Assigned

• 4+ years of experience supporting enterprise AV, UC, classroom technology, or production technology environments.
• Strong operational troubleshooting experience with Crestron ecosystems, Zoom Rooms, AV-over-IP systems, DSP platforms (Q-SYS), PTZ camera systems, and enterprise collaboration
  technologies.
• Experience supporting livestreaming, hybrid collaboration, or production workflows.
• Experience creating technical documentation, SOPs, and operational processes.
• Strong communication, organizational, and stakeholder-support skills.
• Ability to manage competing priorities in fast-paced operational environments.
• Strong critical thinking and problem-solving skills with the ability to adapt to evolving operational needs.
• Bachelor's degree in a related area and/or equivalent experience/training.

• CTS certification or equivalent industry certification.
• Experience supporting higher education, enterprise collaboration, or large-scale AV environments.
• Familiarity with NDI ecosystems.
• Experience with lecture capture platforms such as Panopto or Kaltura.
• Exposure to AV deployments, commissioning, or systems integration workflows.
• Familiarity with scripting, automation, or monitoring integrations.
• Exposure to Crestron programming environments or advanced control system workflows.
• CTS Preferred
• CTS-D Preferred
• DM NVX Certified Engineer Preferred

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Classification: EDUC TCHL SPEC 3 TX
Anticipated hiring range: $33.57/hr - $45.38/hr
UCB salary range: $33.57/hr - $59.72/hr
The salary offer to the final candidate will take into consideration their experience and salary equity with current UC Berkeley employees working in similar roles.