New

Sr Mgr Service Design (Merchandise)

BNSF Railway
life insurance, tuition reimbursement, 401(k)
United States, Texas, Fort Worth
Jul 13, 2026
Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date. Job Location:Fort Worth Other Potential Locations:Fort Worth, TX Anticipated Start Date:07/16/2026 Number of Positions:1 Salary Range:$128,430 - $142,700 #LI Who we are and what we do Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety, service, and who take pride in delivering the nation's freight. Together, we help move goods and materials that sustain life and support local, national and global economies. The BNSF rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces. What we believe At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion.As members of the BNSF community, our employees are entitled to: be treated with dignity and respect. have equal access to tools, resources, training and development opportunities. have equal opportunity to achieve their full potential. We model the way through our leadership, our BNSF Diversity Councils, our diverse Business Resource Groups, our deep involvement and investment in the communities we serve, and through diversity and inclusion training programs. It's through our actions that we create an inclusive, open and collaborative workplace that truly encourages diverse perspectives in all interactions. -BNSF Key responsibilities may include: Manage the development, implementation, and maintenance of the merchandise Transportation Service Plan (TSP) Support tactical planning of merchandise traffic through terminals with focus on increasing velocity by improving performance in each of the focus metrics Learn and use Service Design's optimization models to continuously improveTSP quality as traffic levels and operating conditions evolve Coordinate and communicate TSP changes to Transportation and Marketing leaders and other stakeholders Assist field and NOC leaders with planned and unplanned temporary TSP changes such as those caused by holiday observances, yard and line maintenance, and severe weather Monitor TSP adherence including train schedule adherence, terminal dwell and connection performance, blocking compliance, and other measures, and address instances of repeated non-adherence with field and NOC leaders Serve as liaison with field leaders for gathering & distribution planning Assist in responding to merchandise service issues raised by customers This position includes nights, weekend, and holiday responsibilities with other members of the Merchandise Service Design Team. Moderate travel required. The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position.This is notan exhaustive list of the position's duties. Required: Knowledge of the BNSF network including physical / geographic layout of the railroad, traffic flow patterns, and terminal operations and workload Familiarity with operations planning techniques Familiarity with measures of merchandise network performance and TSP adherence Proficiency in TSS, TSS Xpress, and the Microsoft Office suite, with ability to quickly learn new computing applications Highly effective interpersonal and communication skills (verbal and written) with ability to gain consensus and influence all levels of management Self-directed, with the ability to manage multiple projects and deadlines simultaneously Also desirable: Bachelor's degree in Business or Transportation, or equivalent experience Supervisory experience in a merchandise terminal Experience in NOC supervisory planning roles such as Chief Dispatcher or MCO Advance analytical skills such as ability to extract and manipulate data from BNSF databases using SAS or SQL BENEFITS BNSF offers competitive benefit programs and services including, but not limited to Medical, Dental and Vision Coverage 401(k) Plan Railroad Retirement Life Insurance Incentive Compensation Plan (ICP) Tuition Reimbursement Program BNSF Railway is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. BACKGROUND INVESTIGATION ELEMENTS Criminal history Last 7 years of driving history Last 5 years of employment history to include military service Social Security number Education MEDICAL REVIEW ELEMENTS: Medical evaluation Drug Screen Other elements as needed DRUG TEST ELEMENTS: BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free. Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at www.tsa.gov/for-industrytwic. SF:MO\|[[mfield5\|Operations - Service Design\|Fort Worth,TX\|76131