Manager, Dispatch

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Manager, Dispatch As a Manager, Dispatcher you will be responsible for providing oversight and guidance to the Supervisor, Dispatch role and will partner with site leaders to ensure customers are provided with accurate and timely service. Additionally, this role will provide support to localized 10-Day operations and plays a critical role in maintaining safety, compliance and service quality.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Oversees Supervisor, Dispatch role and provides guidance as needed to ensure customers are serviced on time
• Partners with site leaders to ensure Dispatch team activities align with facility or service center objectives
• Provides support to localized 10-Day; maintains records, documentation and reporting as required for operations
• Supports the coordination of transportation activities between service centers to maximize Arcwood assets
• Monitors real-time dispatch operations and responds to delays, incidents or emergency situations
• Supports audits, inspections, and continuous improvement initiatives related to safety and operational performance
• Provides supervision to direct reports and maintains the ability to effectively manage issues that arise while team members are away from home or the terminal
• Takes on additional duties as assigned to support the team and organization

• 5+ years of experience in dispatch, logistics, or transportation (required)
• 2+ years of experience in the hazardous waste, environmental services or other highly regulated industries (preferred)