Administrative Assistant

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Job Description

We are FIS. Our technology powers the world'seconomyand our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. Ifyou'reready to start learning, growing, and making an impact with a career in fintech,we'dlike to know: Are you FIS?

About the Role

You'llbe part of the Executive Assistant Center of Excellence (EA CoE)- a global community redefining what it means to be an Assistant at FIS.The EA CoE drives operational excellence, collaboration, andcapability buildingacross the company.Together, we enable consistent standards, buildconnectionsacross regions, and elevate the impact of program members thatwe support.

This position is a part of the EA CoE, Shared Services Travel & Expense Administrative Assistant team. We support over 500 global colleagues with travel and expense requests. This role is located in our Jacksonville, FL Headquarters, Monday - Friday 8:30 AM - 5:00 PM EST.

Responsibilities Include

• Makes high-level contacts of a sensitive nature inside the company.

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Utilizes critical thinking skills for complex tasks.

• Work requires some analysis and use of initiative and independent judgment.

• Remains knowledgeable of corporate and department policies and procedures to complete tasks correctly and in a timely manner. Often called upon to interpret and communicate these to other employees.

• May make contacts of a sensitive, complex and confidential nature.

• Exercises judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.

• Edits material for grammar, punctuation, clarity and sentence structure.

• Maintains files on correspondence, internal clients, reports and other records by inserting new documents and disposing of outdated material.

• Arranges and coordinates global business travel for executives via Concur booking tool.

• Submits expense reports for executives via Oracle.

• Utilizes ServiceNow to generate tickets and track workflow.

• Updates ticketing queue(s) with status changes.

• Must have a comprehensive ability to manage appointments and email via Outlook 365 and Copilot AI programs.

• Exemplary follow-through skills are required.

• Performs coverage of other team associates when out of office.

• Must work well and communicate effectively with a global team via MS Teams.

• Exhibit working knowledge of Excel for weekly reporting.

• Be a self-starter and responsible for time management.

Required Qualifications

• 2 + years experience in a professional work environment

• Excellent knowledge of administrative practices and procedures. Ability to manage sensitive, complex, confidential information whilst utilizing great Customer Service skills.

• Strong professional communication and interpersonal skills. Professional presentation.

• Attention to detail in making travel arrangements, completing expense reports and maintaining forms, records, etc.

• Thorough knowledge and use of computer and any associated software, e.g., Microsoft Outlook, Copilot, MS Teams, Word, Excel, PowerPoint, etc.

• Ability to prioritize, monitor, follow-through, and problem solve on multiple activities at once.

• Ability to format and produce reports and other correspondence using various PC software applications.

• Ability to establish and maintain effective working relationships with employees and clients.

• High school diploma or GED

Preferred Qualifications

• 2-year degree

What we Offer you

As part of FIS, we expect you to bring your bestevery day.That'swhywe'llreward you with exceptional benefits that include:

• Ample developmentresourcestohelp advance your skills.

• Opportunities to help tackle industry-defining challenges and actively redefine the future of financial services and technology.

• A community environment where collaboration, flexibility and respect are top of mind.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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