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Location Address: 2400 Unser Blvd Rio Rancho, NM 87124
Compensation Pay Range: Minimum Offer $16.79 Maximum Offer $24.95 Now Hiring: PMG Patient Services Representative I
Summary:
Responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries. Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Rust Medical Center Work Shift: Weekday Schedule Monday-Friday (United States of America)
Responsibilities:
- Provide customer service by triaging patients, scheduling appointments, processing referrals, managing messages, and maintaining patient records.
- Handle inbound and outbound calls using skill-based technology while meeting quality, productivity, and first-call resolution standards.
- Serve as a patient advocate by building positive relationships with patients, providers, and partners, ensuring timely and accurate support.
- Utilize resources, policies, and databases to research inquiries and deliver consistent, accurate information.
- Document customer interactions, including calls, emails, faxes, and walk-ins, for reporting and analysis purposes.
- Contribute to process improvement initiatives by identifying trends, documenting procedures, and supporting service enhancements.
- Collaborate effectively with team members and participate in quality improvement projects and organizational initiatives.
- Coordinate meetings, training, contracting, and reporting activities as needed.
- Perform additional duties as assigned.
Qualifications:
- High school/GED diploma
- 1 year office/business experience
- Call Center experience preferred.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services
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Presbyterian Healthcare Services
life insurance
Jul 13, 2026