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Job Summary: VFC Field Representative is responsible for assessing immunization coverage rates, and compliance with federal and state requirements of the VFC program and promoting best practices for immunization services. A major component of the position is providing comprehensive education on requirements and best practices and working with sites to identify and implement activities to improve immunization coverage rates. The HE acts as a liaison between the participating provider and the VFC Program, the Immunization Registries, and other staff, services and programs at the Immunization Branch. Department Overview: The Institute for Global Health (IGH) was established in 1999 by the University of California, San Francisco (UCSF) and the University of California, Berkeley (UCB). It is a unique multidisciplinary and cross-institutional enterprise, formally set up within the Department of Epidemiology & Biostatistics in UCSF's School of Medicine. In July 2004, IGH became an Organized Research Unit (ORU) at UCSF. IGH, now the Prevention and Public Health Group (PPHG), seeks to improve health worldwide, especially in developing countries, through research that informs policy. The research is part of a broader mission to advance the welfare of vulnerable populations in California, the United States, and abroad, through education, advocacy, and research. Immunizations are one of public health's greatest achievements. Vaccines help prevent diseases and help keep Californians of all ages healthy. The Immunization program provides leadership and support to public and private-sector efforts to protect the population against vaccine-preventable diseases while ensuring access to high quality, comprehensive immunization services. DUTIES & ESSENTIAL JOB FUNCTIONS Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.
% of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
20% |
Yes |
Conducts needs analysis for health promotion and education. Conducts visits for VFC enrolled providers including: Compliance Visits (CVs), Immunization Quality Improvement for Providers (IQIP) visits, new enrollment, unannounced storage and handling visits, education, and training. Prep work : Review priority list, contact provider, schedule visit, assess if provider is using Immunization Registry (able to complete IQIP), send confirmation letter and contact provider to confirm visit. Review provider's previous compliance visit reports. Review provider's account in VFC administration site, note doses used annually, ordering frequency, notes from Customer Service Representatives, and review provider profile. Complete and analyze reports of up-to-date patients. Ensure new providers have all required vaccine storage equipment and all have required completed trainings. . |
30% |
Yes |
Gathers and analyzes data to make recommendations regarding effectiveness of programs. During visits: Assess compliance of CDC and California VFC program requirements, educate provider on all requirements, recommendations and best practices. Assess provider's knowledge and compliance to VFC eligibility, documentation and appropriate use of government-funded vaccines during all visits. If suspected / potential program integrity issue is noted, work with Senior Field Representative and QA Manager on completing program integrity forms. Share immunization up-to-date rate reports with the provider. Work collaboratively with the provider to decide on goals and interventions to increase immunization rates. Complete site visit questionnaires, during visit, discuss findings, recommendations, and required follow-up. Obtain signatures from appropriate staff for required forms. |
20% |
Yes |
Under general supervision, conducts needs analysis for health promotion and education: Assesses effectiveness of course content and training techniques for individual programs. Post visit: Distribute completed reports. Track completion of corrective actions and document in CDC system. Communicate to appropriate branch staff any issues that need follow-up (including but not limited to: CAIR staff, technical assistance, Senior Field Representative, county staff, VFC Customer Service Representatives and VFC Educational Consultant.) Communicate readiness to enroll in VFC, to Customer Service Representatives for all new provider visits. Contact provider for any issues related to follow up from visit and document in appropriate system. Contact QA Coordinator regarding escalated actions. Submit required monthly reporting, by the 15th of the following month. Must complete visits and submit required reporting as instructed in VFC / IQIP Visit Protocol. The goal is for the HE to complete visits online real-time during the visit |
5 |
Yes |
Contact providers who request assistance or need assistance, respond to questions by email, phone calls or fax. Using excellent customer services skills, assists providers with some of the following activities: VFC enrollment, vaccine orders, updating account, vaccine storage equipment questions, eligibility questions. This requires detailed analysis of provider's account and ordering patterns, previous site visit findings are considered and policies, such as VFC Loss Policy are applied. |
5 |
Yes |
Complete follow-up communications in the VFC administration web portal. This can include vaccine orders, storage & handling issues, account updates, withdrawal review of vaccine holds or suspensions. HE may need to send a vaccine loss letter to provider and track its receipt. Follow-ups frequently include provider's compliance to State or Federal requirements. |
10 |
Yes |
Attend and participate in webinars, conference calls, meetings, and required trainings |
5 |
Yes |
Assist in training new HEs on conducting VFC program visits, as requested by the Sr. Field Representative. Provide feedback on improving systems and processes. |
5 |
Yes |
Performs other duties as required and assigned. |
0 |
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0 |
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0 |
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100% |
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(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
Required:
- Bachelor's degree in a recognized health or related field; and/or equivalent experience/training.
- One or more years of responsible professional administrative or clinical experience requiring definition and implementation of operational program policy in a health facility, clinic, or related agency.
- Proficiency using Microsoft Office
- Ability to develop effective working relationships with a diverse client group
- Ability to communicate clearly and tactfully both orally and in writing
- Ability to acquire the requisite skills needed to analyze, interpret and respond to client needs.
CA driver's license
Preferred:
- Working knowledge of the health promotion and education field.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required:
- Bachelor's degree in a recognized health or related field; and/or equivalent experience/training.
- One or more years of responsible professional administrative or clinical experience requiring definition and implementation of operational program policy in a health facility, clinic, or related agency.
- Proficiency using Microsoft Office
- Ability to develop effective working relationships with a diverse client group
- Ability to communicate clearly and tactfully both orally and in writing
- Ability to acquire the requisite skills needed to analyze, interpret and respond to client needs.
CA driver's license
Preferred:
- Working knowledge of the health promotion and education field.
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University of California - San Francisco
34.00
Jul 09, 2026