New

Infrastructure And Server Support Specialist

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Northbrook
Jul 03, 2026
Description Provide backup help desk support for approximately 170 users in the Northbrook headquarters Perform onboarding and offboarding tasks including account creation in identity management systems with careful attention to accuracy Set up new employee desks with monitors and laptops, ensuring accounts and email are functional Coordinate with the Italy-based help desk team to request license assignments and resolve issues Monitor backup systems, troubleshoot failures, and open tickets to document issues Install security agents on servers following provided instructions Perform basic server administration tasks including checking if backup systems are pointed at correct servers Troubleshoot VM host changes and connectivity issues Resolve duplicate account issues that arise from HR system integration problems Image laptops and perform desktop support tasks as needed Interact with global teams in Parma, Italy for infrastructure initiatives and support Use FreshService ITSM platform to manage tickets, track changes, and maintain asset inventory Retrieve local admin passwords and BitLocker keys from Entra ID for administrative work on laptops Work with Dell laptops, Cisco network equipment, and HP servers in the environment Skills Windows, Windows server, Troubleshooting, Support, System administrator, Help desk, Vmware, Customer service, Imaging, Technical support Top Skills Details Windows,Windows server,Troubleshooting,Support,System administrator,Help desk Additional Skills & Qualifications Assist with the installation, configuration, and maintenance of Windows and Linux servers. Perform routine system updates, patches, and security maintenance, while following change management procedures. Assist in troubleshooting server, storage, and network issues. Monitor backup processes, perform restore tests, and remediate backup issues. Provide support for AWS S3 buckets for backup system. Maintain server documentation such as deployment and decommissioning checklists. Support virtualization platforms and perform periodic maintenance on them. Participate in disaster recovery testing and recovery. Provide first-level support network connectivity issues. Assist with server and network installations, upgrades and documentation. Lead small to medium-sized infrastructure projects on time and within budget. Support other systems such as network, telephony, and video conference as needed. Ensure that ISO KPIs are calculated and reported (e.g. backup success ratio, etc.). Perform assigned activities on the recovery test calendar in a timely fashion. Serve as backup helpdesk support when the primary helpdesk technician is unavailable. Some helpdesk support may be for remote sites. Image and deploy PCs to end users. Support user account management, permissions and access control, including set up of Azure MFA. Assist senior staff with security remediations identified by security team. Update and maintain inventories of PCs, mobile devices, network gear and servers per ISO27001 processes. Complete periodic reviews of inventories. Follow all other processes and procedures as defined by the local and global IT departments and Company policy. Maintain relationships with global IT, local IT, and employee user community. Follow all governance guidelines and procedures of IT. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Northbrook, IL. Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Northbrook,IL. Application DeadlineThis position is anticipated to close on Jul 16, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.