Customer Service Representative

Aquent is proud to partner with a leading global organization that drives innovation across essential industrial sectors. This company is renowned for its unwavering commitment to operational excellence and customer satisfaction, playing a critical role in vital supply chains and delivering indispensable solutions worldwide. As an Aquent talent, you will have the unique opportunity to contribute to a company that is making a tangible impact on a global scale, ensuring the smooth flow of essential products and services that power industries.

Are you a meticulous and proactive individual with a passion for ensuring customer success? We are seeking a dedicated professional to join a dynamic team, where you'll play a pivotal role in maintaining seamless operations and directly contributing to customer satisfaction and efficient order fulfillment. Your efforts will be crucial in supporting internal customers and ensuring the smooth flow of essential products, making a tangible impact on operational efficiency and client relationships. This is an exciting opportunity to contribute directly to the company's core mission, collaborating with various teams to ensure excellence in service delivery and operational efficiency.

Key Responsibilities

• Provide and maintain updated information for customers.
• Perform administrative functions supporting customer service and sales order entries.
• Provide monthly status of open orders and follow up with customers and internal production teams.
• Maintain accurate records of asset delivery progress and invoicing.
• Interact collaboratively with production, procurement, and planning teams for customer order follow-up.
• Resolve customer inquiries and record them efficiently in the support database.
• Maintain and improve the integrity of data within the company's primary enterprise resource planning (ERP) system.
• Apply continuous improvement principles to daily tasks and processes, enhancing overall efficiency.

Must-Have Qualifications

• Associate Degree.
• 1-3 years of experience working with an enterprise resource planning (ERP) system.
• Demonstrated experience as a Customer Service Representative, preferably in a manufacturing or industrial environment, handling internal customer calls and preparing orders for shipment.
• Proficiency in general office skills.
• Ability to work effectively and independently.

The target hiring compensation range for this role is $20 - $26. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.