Director of Operations, Perioperative Services

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Director of Operations is responsible for the day to day functioning of Perioperative Services and the Digestive Health Service Line located at the YNHH campuses, Ambulatory Surgery Centers and Endoscopy Centers. This integral role supports the operations required to support the delivery of superior interdisciplinary patient and family centered care within the context of the organization's mission, vision and values. Reporting directly to the Vice President for Surgical Services, and to the Vice President for the Digestive Health Service Line in collaboration with the Clinical Chief/Executive Director and Vice Chair for Anesthesia, the incumbent will facilitate the implementation of strategic and business plans for major programs and initiatives across the enterprise. This individual is responsible for case scheduling, charging functions, IT infrastructure, equipment, facility projects and capital budgets. The individual in this position will contribute to shaping the entire Perioperative and Digestive Health enterprises and will be charged with promoting a culture that emphasizes world class patient and family centered care that ensures exquisite communications, cost efficiency, patient/family and provider satisfaction.

EEO/AA/Disability/Veteran

• 1. Business Strategy
• 1.1 Collaborate with leadership to define Perioperative Services evolving vision based on market needs, program strengths, and synergy.
• 2. Operations
• 2.1 Provides operational oversight for Perioperative Departments and Services, ensuring effective
  coordination of daily activities and achievement of departmental goals.
• 3. Fiscal Management
• 3.1 Assists the VP of Perioperative Services with the development of the annual budget.
• 4. Human Resources Management
• 4.1 Provides leadership, coaching, and development to managers and staff, fostering a culture of mutual
  respect, cultural diversity, teamwork, quality improvement, collegiality and learning are priority values.
• 5. Organizational Leadership
• 5.1 Accepts 24-hour/365 day responsibility for the daily operations of Perioperative Procedure Departments.
• 6. Customer Satisfaction
• 6.1 Collaborates with the VP of Perioperative Services to implement a method to measure customer satisfaction and develops customer service standards reflecting excellence, consistent with YNHH policy for internal and external customers.
• 7. Outcomes Management
• 7.1 Supports the VP of Perioperative Services to ensure complete and constant regulatory compliance.

EDUCATION

Bachelors degree required, Master's degree preferred

EXPERIENCE

Seven to ten years of increasingly responsible managerial experience in a health care setting, with a minimum of at three to five years of experience in a procedural setting.

SPECIAL SKILLS

Demonstrated skills in successful communication, conflict resolution, delegation, operations, project management, facilities planning, and collaboration across complex healthcare settings in an academic environment.