CCC Call Specialist I - TN

Customer Care Associate (Hybrid)

Location: Newark, OH or Mount Vernon, OH
Schedule: Full-Time or Part-Time | Requires availability between 7:00 AM and 7:00 PM, Monday-Saturday

Park National Bank is seeking customer-focused professionals to join our Customer Care Center team. As the go-to resource for consumers and small businesses, our Customer Care Associates help customers navigate their financial needs while delivering exceptional service through phone, chat, and email support.

RESPONSIBILITIES LI#Hybrid

• Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
• Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
• Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
• Complete and maintain related account maintenance
• Complete research and resolve documentation errors or discrepancies
• Cross-sell Bank services and supports all functions within the Customer Care Center
• Provides information to customers on Bank policies, procedures and programs
• Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
• Maintain and project the Banks professional reputation through professional and courteous interactions with customers
• Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
• Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Why Join Park?

• Hybrid work opportunity
• Comprehensive paid training program
• Career growth and advancement opportunities
• Supportive and collaborative team culture
• Exposure to a variety of banking products and services

No banking experience? That's okay. Strong customer service skills, communication abilities, and a desire to learn are highly valued.

What You'll Do

• Assist customers via phone, live chat, and email
• Support Online Banking, Mobile Banking, Bill Pay, debit cards, credit cards, and account services
• Research and resolve customer inquiries and account issues
• Maintain customer account information and documentation
• Recommend appropriate banking products and services
• Meet service and performance expectations while providing exceptional customer experiences

Qualifications

Required

• High school diploma or equivalent
• Strong customer service and communication skills
• Basic computer proficiency
• Ability to multitask and adapt in a fast-paced environment

Preferred

• Banking experience
• Contact center or customer service experience
• College coursework in a business-related field

Hybrid Work Requirements

Candidates must reside within a commutable distance of either our Newark, OH or Mount Vernon, OH office and be able to reliably attend all required onsite training and scheduled in-office days.

Schedule

This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week.

Training & Onsite Schedule

• 4-week training program (Monday-Friday, 8:00 AM-5:00 PM)
• First 90 days: onsite Monday, Tuesday, and Friday
• After 90 days: one required onsite day per week

Remote Work Requirements

• Reliable internet service with a minimum download speed of 100 Mbps
• Cellular hotspots and Mi-Fi devices are not acceptable

Join a career-minded team dedicated to helping customers achieve financial well-being while building your future with Park National Bank.

Physical Requirements

This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.