Channel Partner Coordinator

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Channel Partner Coordinator As a Channel Partner Coordinator you will provide excellent account management and customer support, acting as the single point of contact for assigned Channel Partner accounts. You will be expected to have good working relationships with the Sales department to maintain and grow established accounts and support new business to achieve company revenue and waste volume goals.

Success in this role requires a strong work ethic, the ability to foster relationships with Sales and Channel Partner contacts, the capacity to successfully implement new pricing and scheduling workflows, and an aptitude to provide a high level of customer support.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s)
• Follows all internal standard operating procedures for managing Channel Partner accounts
• Maintains responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines
• Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions
• Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s)
• Ensures that contract terms and pricing are adhered to at all locations
• Manages all communications with multiple customer locations / facilities for assigned Channel Partner account(s)
• Recommends, develops, and implements solutions to support customer needs
• Negotiates with multiple service vendors and communicates / coordinates these services for the assigned accounts
• Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars
• Provides Corporate Account Manager, Channel Partners with status updates / reporting on current account activities
• Conducts service follow-up surveys to ensure customer satisfaction
• Assists in determining regulatory requirements for customer waste and byproducts
• Coordinates and manages data collection systems and reports for customer
• Manages small projects as assigned
• Travels to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company
• Provides services to customers until 5:00pm Mountain and Pacific Time, if required
• Provides occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO
• Takes on additional duties as assigned to support the team and organization

• 3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR-
• In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required)