Level 3 NOC Lead - Network Focus (Team Lead)

What success looks like in this role:

Position Summary

The Level 3 Network Lead provides senior network engineering oversight, operational leadership, and escalation management within a 24O7 NOC. This role leads the NOC team, supports Level 1 and Level 2 triage, and serves as the primary escalation point for network issues because the customer does not have a network team available for engagement. The Level 3 Lead also supports the Cyber Backup / Cyber Vault network environment, ensuring Unisys-not the customer-owns the operational support.

Core Responsibilities:

Network Leadership & Escalation

• Serves as the highest onshift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures.
• Provides expertlevel troubleshooting and root cause analysis, building on Level 2 responsibilities such as:
• Diagnoses and resolves complex issues across host environments and connectivity layers.
• Ensures network credential separation from server-focused staff.

Operational Oversight

• Oversees daily NOC operations for network monitoring, alert triage, and proactive remediation.
• Ensures consistent execution of monitoring tasks derived from Level 2 duties like:
• Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance.
• Ensures 24O7 coverage, shift handoff quality, and operational continuity.

Incident & Problem Management

• Owns major network incidents from detection through resolution.
• Leads postincident reviews and drives longterm network remediation.
• Coordinates with Windows/Linux teams for crossdomain issues while maintaining credential boundaries.

Cyber Backup / Cyber Vault Support

• Provides network expertise for the Cyber Backup environment in Denver.
• Ensures the NOC-not the customer's network team-supports this service.
• Trains Level 2 network staff on Cyber Backup network requirements.

Documentation, Compliance & Process Improvement

• Oversees network runbooks, SOPs, diagrams, and configuration documentation.
• Ensures accurate configuration data, consistent with Level 2 expectations such as:
• Updates system records... and maintains accurate configuration data.
• Identifies operational gaps and implements improvements across tools and workflows.

Team Leadership & Knowledge Transfer

• Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.
• Validates readiness and ensures consistent execution of network procedures.
• Reviews and approves runbooks and howto guides created by Level 2 network staff.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years of relevant experience OR equivalent combination.
• Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing).
• Demonstrated ability to lead technical teams in a 24O7 operational environment.
• Strong background in incident management and operational reporting.
• U.S. Citizenship and U.S. residency required.
• Ability to work rotating shifts and support missioncritical operations.

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.