Corporate Claims Manager

Position Purpose:

The primary function of the Corporate Claims Manager is to manage assigned Property, General Liability, Auto Liability, and Workers Compensation claims across the United States and Canada.

Key Responsibilities:

• Comprehensive Claims Oversight

  • Lead local post-accident investigations.

  • Oversee third-party claims administrator (TPA) to ensure proper claim handling strategies are being adhered to and service instructions followed.

  • Review and approve reserve change or payment requests based on necessity and appropriateness; make settlement recommendations.

  • Communicate timely financial impacts of claims-related expenses to local leadership and the Executive Leadership Team (ELT).

  • Manage local counsel retained to defend GMS and subsidiaries involved in lawsuits.

  • Represent the company in cases involving mediation, arbitration, and trial.

  • Collaborate with primary, umbrella and excess insurance carrier(s) on settlements that may go above our deductible.

  • Participate in quarterly large-claim reviews for the executive leadership team, providing strategic insights and recommendations.

  • Partner with internal safety professionals to identify subsidiaries, divisions, or locations that may require additional training or intervention.

  • Assist in producing a quarterly Litigation Report for communication of claim status.

  • Manage vendor relationships with key partners to drive positive outcomes within the claims process (i.e. private investigators, nurse case management, reconstructionists, trial experts, etc.)

• Data Management and Analysis

  • Ensure data is transmitted timely and accurately between TPA, Risk Management Information Systems, internal partners and actuaries.

  • Under a large deductible program, collaborates with Accounting & Finance for proper allocation of claim costs down to the yard level

  • Assist Analysts with producing meaningful metrics to measure risk management performance across the company.

  • Addresses inquiries from the field pertaining claim status or financial information.

Direct Manager/Direct Reports:

• GMS Division - Director, Risk / N/A

Travel Requirements:

• Travel as needed.

Physical Requirements

• Must be able to remain in a stationary position in an office environment 80% of the time.

• Will frequently move about inside the office to access files, office machinery, etc.

• Must be able to operate basic office machinery.

• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Working Conditions

• Working in an office environment majority of the time.

Minimum Qualifications

• Bachelor's Degree

• 5+ years of related work experience in claims administration and handling

• Exceptional Microsoft office skills

• Strong understanding of Property & Casualty claims handling with multi-jurisdictional expertise across North America and Canada

• Proven ability to manage a high volume of claims with a sense of urgency

• Exceptional communication, negotiation, and leadership skills

Preferred Qualifications

• N/A

Minimum Education:

• Bachelor's Degree

Preferred Education:

• N/A

Minimum Years of Work Experience:

• 5+ years of related work experience in claims administration and handling

Certifications:

• N/A

Competencies:

• Agility and Resilience

• Business Insights

• Collaboration

• Customer Focus

• Drive Results

Work Location: Atlanta, GA

Remote/Virtual, hybrid or in-office: Hybrid