Public Safety Officer I

Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.

Under general supervision of the supervisor, this position performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds: preventing fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures.

Hours: Full-time, 40 hours weekly, Day shift. Includes every other weekend and holiday rotation requirement.

Location: Melrose/Wakefield Hospital - 585 Lebanon St, Melrose, MA 02176.

What We Offer:

* Competitive salaries & benefits that start on day one!
* 403(b) retirement plan with hospitalmatch
* Opportunities for growth
* Tuition reimbursement

* Free Parking

Minimum Qualifications:

1. High school diploma or equivalent.

2. Valid state issued driver's license.

Preferred Qualifications:

1. Graduate of an approved law enforcement training program or Police Academy.

2. Associates degree in Criminal Justice or related area.

3. Experience in military, security, or police.

4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility.

2. Provides escorts to patients, visitors, staff and others in conformance with established procedures.

3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution.

4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.

5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner.

6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures.

7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.

8. Provides excellent customer service by assisting and interacting with patients, visitors, and other Medical Center staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.

9. Actively participates and coordinates investigations, conducts interviews, reviews recorded video, prepares case files, catalogs and secures evidence as required.

10. Assists with all emergencies and disasters that may affect the Hospital, including: crowd control; evacuations and other responsibilities as directed by supervisors.

11. Identifies and resolves problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.

12. Completes an accurate and comprehensive written incident report for any incident occurring upon hospital property; ensures compliance with established procedures.

13. Enlists the support of a supervisor or assistance from fellow Officers when warranted.

14. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, as well as to help foster a positive work environment.

15. Completes all training requirements and courses established and/or provided by the department

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, Melrose/Wakefield Hospital's commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.