New 
Night Audit Desk Agent | Part-Time
 Omni Hotels & Resorts | |
27.55-27.55
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 United States, Illinois, Chicago | |
| 676 North Michigan Avenue (Show on map) | |
 Jun 24, 2026 | |
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Overview:
Responsible for organizing and balancing all daily revenues/cash receipts, running nightly computer reports, maintaining Hotel internal controls, nightly closing and back up of Hotel computer systems. Responsibilities: * Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. * Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow-up on discrepancies, posting room and tax, and running final reports * Distribute final reports to appropriate departments on a timely basis * Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations. * Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections. * Participate with other members of management in developing plans to deliver special services to selected targeted markets. * Provide a "Welcome Call" to guests as required by management. * Be involved in resolution of as many guests' complaints as possible. * Oversee Hotel operations including the safety & security of all guest, associates, and property. * Strive to improve Medallia scores. * Assist other departments as needed * Facilitate a smooth and orderly workflow and maximum service to our guests * Be conversant with all hotel promotional programs * Maintain clean and safe work area * Interact in courteous and professional manner with all guests, staff and community members * Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties Qualifications: * Excellent customer service and problem solving skills. * Must have strong communication, computer and organizational skills. * Maintain a professional business appearance, attitude, and performance. * Prior guest service experience required, preferably hotel front office experience. * Must be able to work a variety of shifts, including weekends and holidays. * Prior Night Audit Experience preferred * Ability to sit or stand for extended periods of time | |