Certified Medical Assistant (CMA/RMA) - Medication Renewal Center

Certifications: Certified Medical Assistant (NCCT) - National Center for Competency Testing (NCCT)

Certifications: Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)

Certifications: Registered Medical Assistant (RMA) (AMT) - American Medical Technologists (AMT)

Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)

Certifications: Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP)

Certifications: Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)

Certifications: Registered Medical Assistant (RMA) (ARMA) - American Registry of Medical Assistants (ARMA)

Certifications: Registered Medical Assistant (RMA) (AAH) - American Allied Health (AAH)

Education: High School Diploma/GED

Work Experience: Patient Care

Works collaboratively with the Medication Renewal Center nursing and clerical team members to maximize productivity and efficiency.

Completes medication refill encounters, care due messages, and order entry based on established protocols.

Provides clear EMR documentation in accordance with department standards regarding medication renewal requests, care due messages, patient care needs, and/or follow-up.

Receives and enters into the EMR faxed encounters, renewal orders, and other pharmacy communications.

Orders and schedules appointments and/or lab work as appropriately outlined in protocols.

Reviews patient compliance with medications through a thorough review of the patient's medical record.

Communicates medication orders to designated pharmacies via verbal or electronic means.

Provides general health information using approved references, including individual and group health and wellness education.

Ensures documentation of care is complete and accurate.

Maintains and adheres to medication management and refill guidelines and protocols.

Coordinates with Primary Care Physicians and Nursing staff to meet patient needs.

Reviews medication renewal requests and care due messages received from pharmacies and patients through various methods, including electronic communications, fax, and phone calls.

Identifies care gaps and promotes health standards and activities to prevent non-compliance with chronic medication management.

Reviews current, past, and future appointments and lab work for compliance with safe medication administration.

Communicates with pharmacies regarding medication discrepancies and/or clarification requests.

Communicates with patients regarding required services (labs and/or office visits) to facilitate medication refill processes.

Communicates with patients, providers, care teams, and pharmacies regarding medication changes to reduce pharmacological errors.

Disseminates patient education as written by the provider.

Schedules appointments, validates insurance, and processes patient concerns using symptom guides and other department processes when needed.

Reports medical information obtained from patients accurately, completely, and in a timely manner, ensuring accuracy of information within the EMR.

Adheres to and enforces Carle policies and procedures.

Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation of new personnel following successful completion of the six-month probationary period.

Provides float support to all Patient Contact Center Clinical teams, including Patient Advisory Nurse (PAN) and Patient Clinical Services (PCS), as volumes, in-baskets, patient care, and other business needs dictate.