IT Asset Management (ITAM) Intern

What are important things that YOU need to know about this role?

• Education: Must be actively pursuing an Associate's or Bachelor's degree in Computer Science, Finance, or a related field

• Experience: No prior ITAM experience required-just bring your curiosity, excitement and willingness to learn!

• Pay: This role offers a flat rate of $15/hr

• Work Location: This position requires on-site employment at our Menomonee Falls office

• What You'll Gain: Hands-on experience with real IT assets, systems, and business processes

• Skills You'll Build: Data analysis, organization, problem-solving, and exposure to how tech supports business operations

• Who You Are: Detail-oriented, tech-curious, and ready to turn classroom knowledge into real-world impact

What will YOU be doing for us? The IT Asset Management Intern supports internal end users and the IT Asset Management team by assisting with hardware, software, and telecommunications-related requests. This role uses internal systems to process requests, maintain accurate asset records, document resolutions, and support day-to-day asset lifecycle activities.

What will YOU be working on every day?

• Perform physical hardware tasks, including shipping equipment to users, processing returned equipment, and supporting the secure destruction or disposal of retired equipment.
• Use internal tools to accurately document the status, ownership, and location of IT hardware assets.
• Assign and reclaim software licenses while maintaining accurate licensing records.
• Monitor and manage incoming requests through the internal customer ticketing system by taking ownership of assigned tickets, documenting actions and resolutions, resolving issues in a timely manner, or escalating requests to the appropriate team when additional support is needed.
• Communicate hardware purchasing needs to appropriate internal team members to help maintain adequate inventory levels for new and existing employees.
• Assist with additional projects and tasks as assigned by the manager.

What qualifications do YOU need to have to be GOOD candidate?

• Currently pursuing an associate or bachelor's degree.