Quality Control Officer - Operations Shared Services

(4 Positions Available)

SUMMARY:

Quality Control in operations ensures a safe, wellcontrolled environment by independently reviewing controls, verifying transaction accuracy, and reducing risks such as fraud and regulatory violations. The Quality Control Officer oversees internal control testing, identifies deficiencies, and partners with business lines to drive remediation and process improvements. They analyze data for anomalies, maintain documentation, and collaborate with leaders to enhance automation, scalability, and efficiency in a fastpaced, highly regulated setting.

SUPERVISOR RESPONSIBILITES:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Servesas an agentof change, findingnew opportunities to serve our clients and bring new capabilities to the market.

Assists with training and guidance toteam members with respect to understanding,processingand managing theworkload.

Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability,automationand efficiency.

Collaborateswithkey leaders andstakeholders andguideschange forscalability and automation.

Fosters strong relationships withkey leaders andstakeholders across the bank to ensure collaboration and effective communicationwith other teams.

Attends meetings and partnership engagements with other business lines of the bank.

Assists in maintaining policies,SOX control documentation, riskassessmentsandothercontrols around allassigned areas.

Assists with resolvingcomplex issues withintheareasof responsibility.

Assists with theprocessflowdocumentation for assigned systems and areasof responsibilityand pursuesareas of improvement.

Assists in maintaining the repository of procedures, processes, jobaidsand other critical information for functional areas.

Assists in driving the effective use of technology withinfunctional areas.

Assists in managing todefinedcustomer service level expectationsand key vendor processing timelines.

Collaborates with business areas on new initiatives,processesor products and assists with implementationwithinfunctional areas.

Assists in testing and validating operational controls to ensure they are properly designed and functioning.

Collaborates with process owners to understand control processes and identify areas for improvement.

Documents control testing results and maintain accurate records.

Supports the identification and escalation of control deficiencies.

Participates in control monitoring activities and track remediation efforts by the operations team.

Assists in preparing reports summarizing control effectiveness for management review.

Completes audits to review for anomalies in data.

Supports audit and regulatory examination activities by providing necessary documentation and explanations.

Works with the Data Governance Team to find issues in the system's data and collaborate with the business line to correct.

Completes entire process reviews looking for points of failure and recommend improvements.

Acts as the data steward for assigned areas and systems.

Uses technology and tools to enhance control testing and documentation efficiency.

Recommends process improvements and automation opportunities to strengthen control environment.

Bachelor's degree preferred; or equivalent combination of education and/or experience required.

Minimum of three years experience in banking, preferably in operations required.

Leadership skills required.