Time & Attendance System Configuration Admin. - 140202

Recognized organization-wide expert in workforce management systems, including enterprise timekeeping, advanced scheduling, reporting, and related business processes. Has significant impact and influence on organizational policy, system governance, and program development. Regularly leads projects and initiatives of critical importance to the organization, where outcomes directly affect payroll accuracy, labor compliance, workforce operations, and employee experience. These projects carry substantial consequences of success or failure.

Directs programs with organization-wide impact, and may have impact beyond the University, that include formulating strategies and administering policies, processes, system configurations, integrations, and resources supporting enterprise workforce management operations. Significant barriers to entry exist at this level due to the specialized knowledge required in enterprise timekeeping, advanced scheduling, labor agreements, complex pay rules, and highly integrated workforce management systems.

Having wide-ranging experience, applies advanced business process, workforce management, and systems analysis concepts and organizational objectives to resolve issues, up to and including the most complex, with campus, medical center, institution-wide, and multi-functional impact. Maintains deep expertise in the configuration and administration of enterprise workforce management systems, ensuring that scheduling, timekeeping, payroll, reporting, and integrated business processes operate cohesively across a 24/7 healthcare environment.

Works on issues, up to and including the most complex, with little or no organizational precedent, where analysis of situations or data requires an in-depth evaluation of multiple variable factors, competing operational priorities, regulatory requirements, labor agreements, and organizational objectives. Serves as a recognized subject matter expert in workforce management technology, including timekeeping and scheduling processes, enterprise application configuration, reporting and analytics, and system integrations.

Provides expert consultation and influences decisions affecting workforce operations, enterprise system strategy, and long-term program sustainability. Recognized as a subject matter expert and trusted advisor for enterprise workforce management solutions across the organization.

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training. Related experience: System Configuration with Enterprise Timekeeping.

• Expert knowledge of large scale, complex business and process analysis functions. Expert knowledge of business systems analysis, process improvement, and workforce management operations within large, complex organizations.

• Knowledge relating to the design and development of diverse and complex processes and software across the organization

• Thorough knowledge of other areas of IT including business process methodologies and analysis techniques.

• Expert skills and methodologies associated with analysis of processes and issues, information flow and architecture

• Demonstrated ability to effectively communicate with executive-level management on a regular basis.

• Understanding of enterprise business needs and how highly complex business systems can support those needs

• Demonstrated skills needed to develop process and system implementation plans.

• Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, etc.

• Understanding and skill in highly complex processes and systems requirements documentation standards, such as Use Case modeling, User Story creations and narrative description.

• Demonstrated ability to work with others from diverse backgrounds.

• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills

• Expert knowledge of business processes and procedures.

• Demonstrated testing and test planning skills.

• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

• Direct experience with UKG Pro Workforce Management (Dimensions) including enterprise timekeeping and scheduling functionality, Data Hub reporting, and integrated workforce management processes.

• Demonstrated experience supporting enterprise application configuration and production support.

• Experience troubleshooting complex system defects and coordinating issue resolution with vendors and technical teams.

• Experience supporting highly integrated systems and evaluating upstream and downstream impacts of system changes.

• Experience interpreting business requirements and translating operational needs into system solutions.

• Experience supporting operations in a 24/7 environment with complex pay practices and labor agreements.

• Experience leading cross-functional initiatives and influencing stakeholders without direct authority

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.