Student Services Specialist

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The mission of the Dean of Students Office is to initiate learner-centered programs and services that foster a culture of care conducive to academic and personal development.

This position is the first point of contact for students, faculty, staff, students' families, and community agencies who need the resources provided by the Dean of Students Office. The Student Services Specialist is responsible for developing and coordinating the workflow of the office while providing excellent customer service. This individual is responsible for handling student, faculty, staff and/or family concerns with diplomacy and a professional manner.

Day-to-day responsibilities include, but are not limited to, triaging student and other visitors' needs, providing supervision to Federal Work Study Student Employees, and ensuring front desk coverage for the Dean of Students Office ( DOS) and the Office of Student Rights and Responsibilities ( OSRR). Each semester during the academic year, the Student Services Specialist will be required to recruit, hire, train, and manage payroll for student staff for DOS and OSRR.

Dean of Students and Office of Student Rights and Responsibilities Support The Student Services Specialist will assist in the maintenance and reconciliation of the DOS and OSRR budgets, manage department communications (including front desks, phone, email, print materials, and website), manage staff calendars, and schedule appointments as requested. The Student Services Specialist manages some human resources responsibilities and other administrative responsibilities for DOS and OSRR. The Student Services Specialist provides technical support by working with IT to maintain and update the departmental website and operating office safety technologies such as cameras, panic buttons, etc. Supports departmental initiatives and other duties as assigned. This staff member also provides support to OSRR as needed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.