Receptionist

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

This part-time role answers and directs incoming calls while providing general administrative and clerical support aligned with the ServiceSource mission. Responsibilities include record tracking and review, document processing and system uploads, maintaining visitor status for the Ames Street location, coordinating vendor access, email correspondence, and managing incoming and outgoing mail.

Primary Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Operate the switchboard by receiving incoming calls, routing them to appropriate personnel, and providing general organizational information as needed.
• Receive and monitor visitors by welcoming on-site guests, determining the nature of their business, notifying appropriate staff, and discouraging unauthorized entry.
• Process, receive, sort, and route incoming mail and faxes; forward communications to appropriate personnel; maintain and replenish office and kitchen supplies, including placing and tracking supply orders.
• Provide administrative support to staff, including updating Excel spreadsheets and Word documents with attention to detail, and performing clerical tasks such as sorting, copying, and proofreading.
• Support the planning and execution of onsite and offsite company events by assisting with logistics, coordination, and preparation activities.

Additional Responsibilities

• Maintain continuous front desk coverage or ensure appropriate backup, adhering to established receptionist protocols and maintaining strict confidentiality.
• Secure and transport guest registry and staff sign-in logs to the designated meeting location in the event of an emergency.
• Provide administrative support using the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Organize and maintain filing systems, correspondence, and records with accuracy and efficiency.
• Perform other duties as assigned in support of daily office operations

Qualifications: Education, Experience and Certification(s)

• High school diploma or General Educational Development (GED), required.
• 1-2 years receptionist experience preferred.
• Valid NC North Carolina driver license, per state law, and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills and Abilities

• Must be able to work with people internally and externally at all levels of an organization.
• Excellent oral/verbal communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information