Product Manager (ROPS)

Posting Date

The Revenue Operations Product Team (ROPS) is looking for a Product Manager to lead product solutions for critical patient support workstreams. This position is responsible for managing a product roadmap that uncovers opportunities to drive enhancement and value in the patient insurance education space. Results are achieved through expert relationship building, a bias toward action, and the ability to break down complex workflows into intuitive product solutions. As a key member of the team, the person in this role will have high visibility and autonomy in a strategic, cross-functional role, partnering closely with IT and business leaders to create systems and structures with lasting impact. This role may be considered hybrid and based out of our Denver WHQ and can be remote with approx. 25% travel for the right candidate.

Responsibilities

• Lead the end-to-end product lifecycle for insurance management initiatives-from proactive discovery and investigative research to launch and post-launch optimization.
• Survey the systems landscape to identify opportunities for enhancement. Use data and user insights to prioritize a roadmap that maximizes system efficacy and value delivery.
• Act as a technical thought partner to translate operational pain points into clear product specifications, including detailed user stories, acceptance criteria, and system workflow maps.
• Partner closely with IT, Insurance Management operations leaders, Legal and Compliance teams, and others to build, test, and deploy solutions. Ensure all system changes are integrated seamlessly and mitigate Village risk.
• Lead User Acceptance Testing (UAT) to determine product readiness and ensure test scenarios reflect real-world operational workflows.
• Codify best practices for systems work by introducing standardized templates, intake criteria, and SOPs that ensure deliverable quality and scalability.
• Define and analyze business value metrics to measure product impact. Ensure post-launch success through gathering user feedback, tracking performance metrics, and resolving errors in system performance or data flow.
• Act as the internal subject matter expert on insurance systems. Effectively communicate product vision, roadmap progress, and data-driven results to executive leadership.

Skills & Qualifications:

• Bachelor's Degree and 2+ years of product experience in an agile environment.
• Insatiable curiosity and the ability to break down complex, ambiguous problems into clear roadmaps with measurable outcomes.
• Exceptional skills in building relationships, ability to partner with technical and senior business stakeholders to accomplish goals.
• Demonstrated ability to quickly build expertise in unfamiliar domains, including writing requirements for software features and leading UAT processes.
• Proven ability to juggle multiple tasks and deliver on tight deadlines within a fast-paced, high-growth environment.
• Experience building health tech products from inception to launch preferred.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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