Gift Processing Manager

The Gift Processing Manager leads gift processing operations for PBS Wisconsin and Wisconsin Public Radio, ensuring the accurate, timely, and compliant recording of contributed revenue in constituent management systems that drive donor relationships and support financial reporting. This position supervises a team of three Gift Processing Specialists, overseeing the recording of donations across multiple giving channels and transaction types, as well as related account data hygiene procedures. This role reviews and approves complex gift transactions, including adjustments, reversals, refunds and corrections, and ensures that gifts are accurately recorded to support fundraising, donor acknowledgment and financial reconciliation.

This is a working manager role, which requires both hands-on execution of gift processing and account management tasks, and leading and supervising the work of the gift processing team. This role also serves as a resource for best practices around gift entry for fundraising staff, with an emphasis on Membership and Major Gifts.

A typical workday for the Gift Processing Manager may include processing and adjusting transactions, creating work plans and schedules for the gift processing team, conducting staff training or review on procedures and updating related documentation, coaching direct reports to improve accuracy and efficiency, exporting data and reports for donor communications or quality control and troubleshooting issues that arise, and answering questions via email and chat.

A successful candidate for this role holds high standards for the accurate and timely recording of donors' contributions, possesses strong organizational and communication skills to plan and direct shared work with a team, approaches change and new technology with positivity and curiosity, and is a supportive leader who coaches and empowers others to grow in their skills and knowledge. They also possess the ability to perform highly detail-oriented work for long periods, as well as pause and resume complex tasks while maintaining accuracy and continuity of workflow.

Ongoing/Renewable

This is a full-time position that works core business hours, Monday - Friday, 8:00 a.m. - 4:30 p.m. Evening and weekend hours are required during quarterly member drives. This work is pre-scheduled and may be performed remotely, at an off-site, non-campus work location that meets the requirements of a Flexible Work Arrangement (FWA).

This is a hybrid position, with a minimum of two days per week in person on the University of Wisconsin Madison campus in Madison, WI. During the initial three-month training period, on-site work is required. The final schedule can be discussed in the offer stage, but fully remote candidates will not be considered.

Remote work requires an approved flexible work arrangement (FWA). A FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee. Hybrid work arrangements may be discussed in more detail during the interview process.

This position requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time.

• May train staff on financial processes and best practices

• Reviews and approves complex transactions and assigns funding codes in accordance with established rules, regulations, and policies

• Monitors financial transactions and fund balances and generates and reconciles complex reports and statements in accordance with established rules and regulations

• Reviews transaction processing internal controls and recommends policies and procedures

• Answers complex fiscal questions and provides information based on set materials and standards to various audiences

• Drafts communications and reports and maintains organization of varied records to provide administrative support within a specified work unit

• Reallocates expenses to appropriate funding strings

Wisconsin Public Media, PBS Wisconsin, Membership

PBS Wisconsin and Wisconsin Public Radio are part of Wisconsin Public Media. The person in this position will be required to comply with the Wisconsin Public Media Code of Ethics: https://wpm.wisc.edu/policies/, in addition to the UW-Madison code of ethics.

#PBS #WPR

The expected salary range for this position is upper 60,000s to low 70,000s. Actual pay will depend on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

• Demonstrated experience processing and monitoring financial transactions, including experience with high-volume, bulk and/or automated processing procedures.
• Exceptional and consistent attention to detail to ensure the accuracy and completeness of transaction records and donor accounts.
• Strong analytical and problem-solving skills to interpret data and investigate and address inconsistencies and errors.
• Experience creating clear, accurate written process documentation.
• Strong verbal communication skills to conduct training, coach direct reports and other colleagues on procedures, and communicate directly with donors as needed.

• Supervisory or lead worker experience, preferably including experience hiring, training, providing constructive feedback and managing performance.
• Experience processing common types of charitable contributions in a nonprofit environment, such as annual gifts; ongoing recurring donations; and giving vehicles like donor-advised funds, qualified charitable distributions from IRAs, and gifts of stock.
• Experience managing customer or donor information in a constituent relationship management (CRM) system.
• Experience designing and delivering effective training, especially training that translates technical processes into understandable instruction.
• Experience working with PCI (Payment Card Industry) standards as they apply to a sales or nonprofit fundraising environment.

Bachelor's Degree Preferred

Click the "Apply" button to start the application process. Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document or separate documents.

The following must be received for your application to be complete. Failure to submit the required documents will result in no longer being considered for the position:

1) A cover letter referring to your related work experience.
2) A resume detailing your educational and professional background.

We are eager to learn more about how your experience may align with this position. Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background. Please keep in mind that your cover letter and/or resume should address your experience and how it relates to the position qualifications. The application reviews will be relying on written application materials to determine who may advance to the first round interviews.

Finalists will be asked to complete a skills test related to data entry. The finalists will receive detailed information about the skills test ahead of time and will have access to the necessary instructions while they complete the skills test.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.

This position has been identified as a position of trust with financial/fiduciary responsibilities. The selected candidates will be required to re-check every four years.

Alondra Vazquez, alondra.vazquez@wisc.edu +1-608-890-4326

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