Rehab Tech - PT Scheduler

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times

• Ability to manage conflict and appropriately request the help of a supervisor when needed

• Round with patients waiting to insure their comfort and to inform of delays when applicable

• Performs the patient scheduling process and validates accurate patient demographics

• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses

• Meet 1 on 1 with patient to schedule invasive procedures in or out patient

• Advised patient and patient families of non-clinical instruction

• Develop and maintain a positive relationship with other departments/personnel

• Follow protocols for scheduling such as utilizing assigned block time

• Assists therapists/assistants with patient care and other departmental duties.

• Performs other patient care procedures under the guidance of a licensed clinician.

• Must demonstrate knowledge of the principles of growth and development over the life span of patients served.

• Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.

• Understands indications, contraindications, physiological effects and application of all modalities appropriate

• Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.

Qualifications:

• High school or equivalent.

• Short-term training in Medical Terminology.

• Experience in a healthcare office or clinic setting with significant clinician interaction preferred.

• Prefer Proficiency in prior authorization/certification/referral process

• Must pass Epic trainings for rehab tech and scheduling positions

• Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments

• Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.

• Requires strong organizational skills

• Must be able to function under pressure while maintaining professionalism

• Working knowledge of CPT and ICD-10 coding

• Pass annual competency exam for all areas of responsibility.

• Attend department and organizational meetings

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.