Student Services Generalist

The Department of Systems and Information Engineering (SIE) at the University of Virginia is seeking a motivated, organized, and student-focused Student Services Generalist to join our collaborative academic team. If you're energized by helping students succeed and enjoy managing details in a fast-paced academic environment, we encourage you to apply.

SIE is a thriving program of undergraduate and graduate students, faculty, and staff with a commitment to exploration, innovation, and engineering excellence.

Reporting to the Director of Operations, the Student Services Generalist will play a vital role in supporting both undergraduate and graduate programs, serving as a key point of contact for students, faculty, and staff. A successful candidate must operate proactively and independently. Candidates are strongly encouraged to submit a cover letter detailing how their experience and qualifications align with the following:

• Serve as a student advocate and initial point of contact for SIE students, minors, and faculty advisors.
• Provide admissions, recruitment, and registration support for prospective students.
• Support the graduate application process, including preparing offer letters.
• Manage student records, degree requirement submissions, and fellowship awards.
• Administer and award graduate student financial aid, tuition, health insurance, fellowships, and related fees.
• Monitor and maintain fellowship accounts and financial records.
• Support PhD qualifying exam processes and other academic milestones.
• Interpret and apply university policies under the guidance of academic leaders and program offices.
• Recommend and implement improvements to student processes and procedures.
• Maintain and update internal and external web content, including student resources, events, and key dates.
• Collaborate with Engineering Communications to create and update program marketing materials.
• Plan and execute events such as graduation ceremonies, defenses, recruitment activities, research symposia, and student engagement events.
• Coordinate logistics for events, including venue reservations, setup, and administrative support.
• Other duties may be assigned in support of departmental needs.

Qualifications:

• Education: Bachelor's degree. Relevant experience may be considered in lieu of degree requirement.
• Experience: At least two years of experience.
• Excellent interpersonal, written, and verbal communication skills
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and Google Workspace (Docs, Calendar, Drive, etc.)
• Ability to learn and navigate multiple student systems and software tools
• Self-motivated, flexible, and team-oriented
• Commitment to efficiency, problem-solving, and providing high-quality support.

Preferred Qualifications

• 4+ years of experience in student-related program support
• Prior experience as a student coordinator
• Familiarity with UVA systems and tools such as:

  • Student Information System (SIS)

  • Stellic

  • Student Aid Funding Module (SAFM)

  • SLATE application portal

  • Perceptive Content

  • Workday

  • Website and social media content management

Anticipated hiring range: $55,000-75,000, commensurate with education and experience.

Position Type & Work Location

• This is a exempt-level, benefited position. Learn more about UVA benefits.
• This position is based in Charlottesville, VA, and must be performed fully on-site.
• This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

The position will remain open until filled and review of applications will begin June 18, 2026.

Additional Requirements

• Background checks will be conducted on all new hires prior to employment
• This position will not consider candidates who require immigration sponsorship now or in the future.

How to Apply

Please apply online, by searching for requisition number R0083991. Complete an application with the following documents:

• Resume
• Cover Letter - should include your interest and how your relevant experience pertains to this position.

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration. Internal applicants may search and apply for jobs on the UVA Internal Careers website.

Reference Checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

For questions about the application process, please contact Michele Jarman, Academic Recruiter.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.