911 Dispatcher II

Police Department:

Join the UCF Police Department family where you can be the critical link between individuals in distress and the emergency services they need at a moment's notice.You will be provided with the proper training to remain calm under pressure and skillfully gather and convey the key pieces of information that first responders need to be ready when they arrive on scene.

We hire the finest and most qualified individuals to be the 911 dispatchers that are composed and mentally present to help maximize the speed of the entire dispatch process, reducing response times and saving lives.

The Opportunity:

A 911 Dispatcher II is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Dispatcher is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. They evaluate the situation and decide which service to utilize by relaying instructions, asking questions, and obtaining pertinent information.

Dispatcher will then notify officers of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.

Classification Title: Dispatcher II

Responsibilities:

• Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures. Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls.

• Operates digitally enhanced, encrypted, radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.

• Provides police and non-police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies.

• Answers all in-coming calls on multiple lines, take messages and/or transfers calls appropriately; monitor and review email correspondence and reply as necessary.

• Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files. Enters stolen property into the FCIC/NCIC computer system.

• Accesses university computer system to verify student and staff information, parking services information and other related files.

• Maintains various departmental databases utilized to provide information to department members.

• Monitors campus wide critical alarm system equipment (security and fire).

• Dispatches police and/or make appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.

• Monitors and operates the Emergency Alert and Mass Notification system.

Minimum Qualifications:

• High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.

• Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.

• Successful completion of an appropriate 9-1-1 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course provided by UCF Police must be obtained within the first 6-months of employment. Certification must be maintained once complete.

Preferred Qualifications:

• Current Florida Department of Health 911 Public Safety Telecommunicator Certification.

• Knowledge of jurisdiction geography, University geography, and associated landmarks.

• Experience with multi-line telephone system, radio, and other computer equipment, and its operation.

• Experience making decisions and functioning effectively in high stress, emergency situations.

• Ability to organize, prioritize and reach closure on multi-functional tasks.

• Able to maintain a positive, professional, and customer-focused approach to work.

• Ability to respond to the public in a calm, effective manner.

• Ability to type 30 wpm with minimal errors.