Continuing Education Operations Coordinator

Monday - Friday; 8:00am - 4:30pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Office of Continuing Dental Education's mission is to improve the knowledge base and advance the practice of dentistry through quality educational activities. By offering activities that feature current research in science and technology, we help dentists and dental team members advance their knowledge and skills, and promote innovations in the field. The Office of Continuing Dental Education serves a global constituency, including UNC Adams School of Dentistry faculty, staff, and dental professionals in North Carolina, the nation, and beyond. We are dedicated to bringing best practices and excellence to all that we serve and transforming dentistry for better health.

The Continuing Education Operations Coordinator leads and manages operational, administrative, registration, and business functions for the Continuing Dental Education ( CDE) Department. This role serves as serves the primary point of accountability for continuing education programming, AHEC-related activities, participant registration, customer service, reporting, compliance, and overall departmental operations, and acts as a key point of contact for external dental professionals, AHEC partners, and organizations across North Carolina.

This position plays a key role in planning, coordinating, and executing continuing education programs by collaborating with faculty and internal and external stakeholders to translate educational goals into well-organized and successful learning experiences. Responsibilities include managing approximately 20 continuing education programs annually, serving up to 4,000 participants and directly supporting the department's educational revenue and outreach goals; handling course logistics both internally and externally; overseeing registration processes; coordinating participant communications and marketing efforts; and ensuring high-quality participant experience that supports program retention, repeat enrollment, and positive evaluation outcomes including designing and administering participant evaluations and analyzing results to inform program improvements and faculty feedback. The role also coordinates and ensures execution of AHEC-related initiatives, including managing faculty coordination, travel logistics, and compensation processes to ensure timely program delivery across nine regional AHEC sites.

The Continuing Education Operations Coordinator maintains and monitors financial and programmatic records to ensure accuracy, support budget tracking, and reduce financial and compliance risk, prepares and analyzes operational and financial reports used to guide departmental planning and fiscal year decision-making, monitors program activities, and ensures adherence to University policies, accreditation standards, and continuing education requirements, reducing risk and maintaining program eligibility and standing.

This position also contributes to the development and improvement of departmental processes by identifying workflow inefficiencies and implementing process improvements that increase operational efficiency, reduce processing time, and improve program consistency, developing and implementing standard operating procedures (SOPs) to establish consistency, improve continuity, and support scalable program growth.

This position independently prioritizes and manages multiple operational functions, making decisions that directly impact program delivery, participant experience, and departmental efficiency, resolving moderately complex operational challenges, and coordinating across functions, while partnering with the Director of Continuing Dental Education to support operational planning, program oversight, and execution of departmental priorities. The Continuing Education Operations Coordinator is a key contributor to departmental success by ensuring seamless program delivery, supporting faculty and participants, and maintaining efficient, organized, and compliant operations.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Demonstrated experience coordinating business operations, continuing education programs, professional development activities, conferences, healthcare operations, academic programs, or similar educational initiatives.

Experience utilizing registration, financial, reporting, database, or business management systems (such as Learning Stream, Touchnet, Qualtrics, Concur, InfoPorte, Contract Services, or similar platforms) to support program administration, operational activities, reporting, and decision-making.

Demonstrated ability to manage multiple priorities simultaneously, exercise independent judgment, coordinate complex operational processes, and implement workflow improvements in a fast-paced environment.

Strong organizational, analytical, customer service, communication, and problem-solving skills, with demonstrated ability to establish and maintain effective working relationships with faculty, staff, students, participants, vendors, and external stakeholders.

Experience preparing, analyzing, and utilizing operational, participation, financial, customer service, or program-related reports and data to support business operations, compliance activities, process improvement, and program effectiveness.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.