New

MSR AS (DAL) - 07/20

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, North Richland Hills
Jun 04, 2026
Job Title: Member Service Representative - Contact Center (Remote within 60 Miles of Dallas, TX) Job DescriptionThe Member Service Representative role supports a 24/7, high-volume, schedule-driven contact center by responding to inbound and outbound member inquiries with professionalism, accuracy, and care. You will provide information about financial products and services, perform account transactions, and use multiple systems simultaneously to deliver an exceptional member experience in a highly structured environment. Responsibilities * Respond to a high volume of inbound and outbound phone calls from members in a fast-paced, schedule-driven contact center. * Provide accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types. * Perform account-related transactions and related functions while maintaining a strong focus on accuracy and policy compliance. * Actively listen to members, identify their needs, and engage using appropriate methods to ensure a positive and efficient member experience. * Advise members on additional products and services that may fit their financial needs and offer opportunities for positive member interaction. * Navigate and adapt to multiple computer systems and applications simultaneously during live calls. * Follow established procedures, policies, and compliance requirements consistently in a very structured environment. * Manage back-to-back calls for the majority of each shift, including extended periods of up to four hours on the phone between breaks. * Adhere to scheduled events such as breaks and meals, taking them at the designated times. * Maintain a professional demeanor and clear communication style while working in a remote setting. * Support a 24/7/365 operation by working an assigned shift with reasonable flexibility in start and end times within a defined window. Essential Skills * Proven customer service experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional office, or high-volume retail environment. * Strong phone-based customer service skills, including active listening, clear communication, and professional etiquette. * Ability to handle high volume calls in a structured, schedule-driven environment. * Proficiency with data entry and accurate information capture while speaking with members. * Ability to work effectively with inbound and outbound calls in a contact center setting. * Comfort working in a policy-driven environment with strict adherence to procedures and compliance standards. * Adaptability to use multiple computer systems and applications simultaneously. * Strong organizational and time management skills to follow scheduled breaks, meals, and shift expectations. * Capability to work remotely within 60 miles of Dallas, TX. Additional Skills & Qualifications * Experience in financial services, banking, credit unions, mortgage, or related industries is highly beneficial. * Background in professional office environments or high-volume retail roles that require consistent customer interaction. * Comfort working in a highly structured, metric-driven contact center. * Ability to remain focused and productive while taking back-to-back calls for extended periods. * Willingness to work within a flexible shift window where start and end times may vary by up to one hour. * Strong attention to detail and accuracy when handling member accounts and transactions. Why Work Here?Join a mission-driven organization that serves the financial needs of military members and their families around the world. You will be part of a large, established institution with hundreds of branches worldwide and a robust, 24/7 contact center operation. The culture emphasizes member service, reliability, and work-life balance, encouraging you to select a shift that aligns with your personal and family needs. You will work in a supportive environment that values professionalism, consistency, and the opportunity to make a meaningful difference in members' financial lives. Work Environment This is a remote position for candidates who live within 60 miles of Dallas, TX. You will work in a virtual contact center that operates 24/7/365, supporting members around the globe. The environment is highly structured and schedule-driven, with back-to-back calls for much of your shift and potential call blocks of up to four hours between breaks. Most shifts are flexible, meaning your scheduled start and end times can vary within a one-hour window, and your daily availability must cover 9.5 hours to accommodate that variation. Breaks and meals occur at set times and must be taken as scheduled. You will use multiple computer systems and applications while on the phone, working from a quiet, professional home workspace suitable for continuous phone and computer-based work. Job Type & Location This is a Contract to Hire position based out of North Richland Hills, TX. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in North Richland Hills,TX. Application DeadlineThis position is anticipated to close on Jun 12, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.