Revenue Operations Manager

Revenue Operations (RevOps) Manager or Director

Location: Grand Rapids, Michigan, Minneapolis, Minnesota or Virgina

Reports to: Chief Revenue Officer (CRO)

Role Overview

We're looking for a highly analytical and execution-focused Revenue Operations Manager to serve as the right hand to the CRO. This role is responsible for building the systems, insights, and operational rigor that enable our revenue engine-across marketing, sales, and client success-to scale efficiently.

You will act as a force multiplier for revenue leadership, translating strategy into execution, removing friction across the funnel, and driving visibility into performance. Your work will directly accelerate growth, improve forecasting accuracy, and increase revenue predictability.

Key Responsibilities

1. Strategic Partner to the CRO

• Act as a trusted advisor and operational counterpart to the CRO
• Translate revenue strategy into actionable plans, processes, and metrics
• Prepare executive-level reporting, dashboards, and insights
• Drive weekly, monthly, and quarterly revenue cadences (pipeline reviews, forecast calls, QBRs)

2. Revenue Engine Optimization

• Own end-to-end revenue funnel performance (lead opportunity close expansion)
• Identify bottlenecks and implement process improvements across sales and client success
• Standardize and optimize sales stages, qualification criteria, and deal workflows
• Partner with marketing to improve lead quality, routing, and conversion rates

3. Own Sales Operations (Day-to-Day Performance Engine)

• Manage and optimize CRM (Dynamics CE) as the source of truth
• Build and enforce pipeline hygiene, deal standards, and sales process discipline
• Support territory planning, account assignments, and capacity modeling
• Create and maintain sales dashboards, reports, and performance tracking
• Troubleshoot deals, workflows, and rep-level execution issues

4. Forecasting & Analytics

• Build and maintain accurate revenue forecasts and pipeline models
• Analyze performance trends and provide actionable insights to leadership
• Develop KPI frameworks and track performance against growth targets
• Drive data integrity and consistency across systems

5. Systems & Tools Ownership

• Own and optimize CRM (Dynamics) and revenue tech stack
• Ensure data hygiene, reporting accuracy, and process automation
• Evaluate and implement new tools to improve efficiency and scalability
• Create dashboards for real-time visibility into pipeline and performance

6. Cross-Functional Alignment

• Align sales, marketing, and client success around shared goals and metrics
• Improve handoffs between teams to reduce friction and lost opportunities
• Partner with finance on revenue planning, capacity modeling, and compensation alignment

7. Enablement & Process Excellence

• Support onboarding and ongoing enablement for revenue teams
• Document and enforce best practices across the revenue lifecycle
• Drive adoption of tools, processes, and performance standards

Qualifications

• 4-8+ years in Revenue Operations, Sales Operations, or similar roles (preferably in consulting, professional services, or B2B environments)
• Strong experience with CRM systems (Dynamics CE)
• Proven ability to build forecasts, dashboards, and data models
• Deep understanding of B2B sales funnels and services-based revenue models
• Highly analytical with strong Excel/Sheets and data visualization skills
• Excellent communication skills with the ability to influence senior stakeholders

What Success Looks Like

• Accurate, reliable revenue forecasts trusted by leadership
• Increased pipeline velocity and improved conversion rates
• Clear visibility into performance across the revenue funnel
• Streamlined processes that reduce friction and increase productivity
• Strong alignment across marketing, sales, and client success

Why This Role Matters

This is not a back-office operations role-it's a high-impact position at the center of the company's growth strategy. You will directly influence how the business scales, how decisions are made, and how revenue is generated.