Clinical Operations Performance Manager

The Clinical Operations Performance Manager is a strategic leadership role within the College of Veterinary Medicine (CVM) focused on driving performance improvement and operational excellence. This position is responsible for establishing programs and processes that optimize efficiency and effectiveness of clinical operations across service and teaching missions. Key objectives include developing robust Key Performance Indicators (KPIs) to manage Veterinary Medical Center (VMC) caseload, revenue, and workflow. The Manager will collaborate with various CVM leaders to define clinical standards with an emphasis on equity and consistency, while providing critical reporting to senior leadership to support horizon scanning and strategic planning for the college's tripartite mission.

Responsibilities

Performance Improvement & Process Management (40%)

• Establish and refine programs and processes to optimize operational efficiency and effectiveness of clinical operations in both service delivery and teaching environments.
• Identify operational bottlenecks and implement workflow improvements to maximize clinical efficiency and educational quality.
• Partner with clinical services to ensure consistency in scheduling and service delivery models.

KPI Development & Data Analysis (25%)

• Create and manage a comprehensive suite of KPIs for the VMC, focusing on caseload volume, revenue generation, and operational workflow.
• Develop automated reporting tools and dashboards for Directors, Chairs, and the Associate Dean to monitor real-time clinical performance.
• Utilize data to perform "horizon scanning" to identify future trends, risks, and opportunities for the clinical enterprise.

Clinical Definition & Service Level Initiatives (20%)

• Lead the development of standardized clinical definitions to ensure consistent service levels and transparency across speciality veterinary services.
• Ensure that clinical expectations and faculty assignments are applied consistently, supporting a fair and inclusive workplace culture.
• Act as a liaison between clinical leadership and faculty to align operational goals with equity standards.

Strategic Leadership & Support (10%)

• Work closely with the Associate Dean of Clinical Affairs and Department Chairs to align clinical operations with the college's tripartite mission (teaching, research, and service).
• Provide analytical support for strategic initiatives and long-term planning for the VMC and CVM.

Other duties as assigned (5%)

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Veterinary Management, or a related field with at least 4 years of relevant experience, or a Master's degree with at least 2 years of experience.
• Demonstrated experience in teaching hospital administration (Human or Animal Health).
• Strong background in Quality Assurance (QA) and performance improvement methodologies.
• Proven expertise in developing complex reports, data modeling, and creating metrics for managing organizational performance.
• Commitment to diversity, equity, and inclusion in a professional setting.

Preferred Qualifications

• MBA, MHA, or equivalent professional business qualification.
• Experience in higher education or academic medical center environments.
• Advanced proficiency with data visualization tools (e.g., Tableau, PowerBI) and Hospital Information Systems (HIS).
• Demonstrated ability to lead cross-functional teams and build consensus among academic and clinical stakeholders.

The University of Minnesota College of Veterinary Medicine affects the lives of animals and people every day through educational, research, service, and outreach programs. Established in 1947, it is Minnesota's only veterinary college and is fully accredited. The college is home to the Veterinary Medical Center (VMC), which serves as a premier teaching hospital for DVM and post-graduate students.

Pay Range: $55,000 - $110,000; (prorated based on FTE; based on $110,000-$150,000 at 1.0 FTE), depending on education/qualifications/experience

Time Appointment: 50% - 74% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training
• Medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and life insurance
• Employee wellbeing program
• Retirement plans
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume or CV.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.