Business Operations TempCasual

About the Job:
The Business Operations Temp/Casual works within the business office and 24/7 information desk in a residence hall or apartment complex. They will help manage hall/apartment occupancy, housing contract processes and policies, summer conference/apartment operations and the hall/apartment information desk. The position works with student employees who work at the information desk and business office, conduct hall tours, and provide services for residents and guests throughout the academic year and summer. They support the community culture of the building as a critical access point for residents, potential residents, and their guests. They support several central-based processes that ensure optimum occupancy and customer satisfaction. They will report to the Assistant Director of Housing Operations.

Location and Work Environment: Work is performed mainly in an office setting.

Primary Responsibilities:

Housing Operations

• Direct and lead business operations within a residence hall/apartment complex.
• Administer all housing contract policies and procedures.
• Implement and manage housing processes and procedures including: room/apartment changes, resident check ins/outs, contract release requests, disability accommodations,and occupancy reports.
• Ensure functioning of business office equipment and facilitate regular maintenance and upkeep.
• Purchase and inventory supplies for building operations and community programs.
• Manage and audit the use of keys for resident rooms, community spaces, vendors, and trades workers throughout the building(s). Oversee a weekly key audit of resident room keys for assigned building(s).
• Coordinate the inventory and security of the spare key cores associated with the building(s).
• Ensure rigorous security and oversight for the use of submaster keys within assigned building(s).
• Facilitate all resident room lock changes in coordination with Facilities Management.
• Serve as department access control staff member for resident/guest access.
• Coordinate scheduling of common space within the hall/apartment.
• Provide consistent internal and external communications utilizing electronic messages and other communication mechanisms.
• Serve as the initial responder within the hall/apartment Customer Relationship Management (CRM) system in collaboration with the building Residence Life staff.
• Respond to and work to resolve resident/guest/parent questions/concerns and advise residents/guests/parents on hall/apartment policies and procedures.
• Coordinate hall tours in collaboration with University Admissions and train student staff on the Housing and Residence Life brand.
• Submit charges to student accounts for lost keys and other items.

Administer the Summer Housing Program

• Execute the summer housing program in a residence hall/apartment complex in collaboration with Conferences and Event Services (CES) and Contracts, Assignments, Billing (CAB) staff.
• Work with 5 - 16 HS and HBS staff members.
• Receive notification of summer Incident reports and follow up with guest/resident, CES, and conference coordinator, and HS staff.

Manage the Hall/Apartment Information Desk

• Manage day-to-day Information Desk operations and processes.
• Utilize the Info Desk computer program to manage and monitor Information Desk processes.
• Implement and enforce Information Desk policies and procedures.
• Resolve resident/customer complaints related to the functions of the Information Desk.
• Support an inclusive, welcoming hall/apartment environment.

Collaboration/Outreach

• Meet regularly with the building management team and facilitate the meetings in rotation with the RD and the FOS.
• Meet regularly with the Assistant Director of Housing Operations and participate in staff meetings.
• Collaborate with the Housing Operations Specialist on projects..
• Serve as a primary building contact with University offices and departments.
• Other duties as assigned by the Assistant Director, Housing Operations.

Required Qualifications

• High School Diploma
• Operational or administrative experience
• Experience working with computers.
• Experience providing customer service.
• Strong communication skills and ability to correspond effectively.

Preferred Qualifications

• Demonstrated commitment to diversity and social justice.
• Demonstrated understanding of the educational value of on-campus housing.
• Experience training others on policies and contracts.
• Experience in housing operations on a college campus or previous experience in university student affairs.
• Experience hiring, training, developing, and supervising students in a university environment.

Pay Range: $20.00 to $29.00 per hour; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.