Senior Business Analyst, Member Payments

Job Description

What You'll Do

• Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems.
• Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements.
• Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan. Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability.
• Support business readiness activities including the communication plan to support changes to technology, processes and people.
• Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes. Work with cross-functional management and staff to implement changes.
• Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions. Ensure managed requirements change request process and documentation throughout project lifecycle
• Create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review.
• Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary
• Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Bonus Points (preferred qualifications)

• Experience with digital payments, healthcare systems, or member-facing platforms
• Background supporting vendor integrations and third-party solutions
• Experience in Agile environments (Scrum, Kanban, SAFe) with Agile tools (e.g., Jira, Azure DevOps)
• Ability to translate business needs into user stories, epics, and acceptance criteria
• Strong collaboration with Product Owners and engineering teams to deliver incremental value
• Experience facilitating stakeholder working sessions
• Familiarity with APIs, integrations, and modern digital platforms
• Experience supporting UAT, sprint testing, and business readiness activities
• Demonstrated commitment to continuous improvement and Agile best practices
• Experience working in large, cross-functional delivery environments

What You'll Get

• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match

WhereYou'llWork

Our Hybrid Flex approach is builton presencewith a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplacethat'sflexible, connected, and future focused.

In a Hybrid-Flex role,you'llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you'llwork virtually, with a few in-office visits each year formeaningfulmoments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in anystateslistedonthis job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

Skills

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