Service Manager 1 - Raleigh, NC

Disclaimer:
This requisition is part of a Pre-Awardrequirement intended to identify and engage qualified candidates for a position that may be awardedto M.C. Dean. We will conduct interviews and may issue contingent offers of employment based on qualifications and suitability. Please note that formal offers will only be extended once the contract is officially awarded, at which time final candidates will be reviewed and selected.

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain an HSPD-12.

TheServiceManager (SM)is responsible fortheday-to-dayoversight, management, and execution of routine and non-routinefacilitiesoperations, maintenance, andservice workorders. TheSMwill report to the Project Manager (PM) andserve as the daily routine manager for Technical Staff.

• Ensure proper operation and maintenance of building systemsin accordance withapproved procedures, manufacturer specifications, and industry best practices.

• Monitor daily maintenance activities, ensuring work is completed onscheduleand meets quality standards.

• Supervises the execution of preventive, predictive, and corrective maintenance programs.

• Provide day-to-day supervision, guidance, and accountability for technicians and shift leads.

• Reinforce standards, expectations, and procedural compliance across the workforce.

• Support training and development of staff to enhance technical capabilities and operational performance.

• Provide performance feedback to thePMto support personnel actions.

• Review CMMS (Maximo) work orders, service tickets, and operational logs for accuracy, completeness, and quality assurance.

• Ensure proper documentation of maintenance activities to support traceability and compliance.

• Identifytrends and support root cause analysis throughaccuratedata review.

• Develop, refine, and enforce standard operating procedures (SOPs) and methods of procedure (MOPs) forall facilitysystems.

• Ensure adherence to site safety policies, regulatory requirements, and customer standards.

• Coordinate procurement of materials, parts, and servicesrequiredfor maintenance operations.

• Maintain inventory levels, ensuring availability of critical spare parts and consumables to prevent delays in maintenance and repairs.

• Works with the Task Order Manager (TOM) to support coordination and oversight of subcontractors performing maintenance or project work.

• Verify work is executedin accordance withapproved procedures and quality standards.

• Performsplanning andworkscheduling to minimize operational disruptions.

• Managesdaily operations, workforce performance, and maintenance execution.

• Ensures all employees under their organization are issued proper PPE, to include uniforms, prior to coming on board.

• Ensure all employees under their organization have completed the required safety training.

• Ensure work orders do not breach and are closed outin a timely manner.

• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Applicants selectedmust have one of the following:
  • High School Diploma/GED with 10+ years of experience
  • Associate's Degree with 8+ years of experience
  • Bachelor's Degree with 5+ years of experience
• A minimum of three (3) years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders.
• This experience must be in a large commercial/industrial facility or at multiple facilities with complex mechanical, electrical, and structural requirements.
• Must have experience coordinating work and communicating with customers and subcontractors.
• Must have experience managing, scheduling, and tracking a large volume of independent work orders simultaneously.
• Must be computer proficient and skilled with Microsoft Office programs, including Word, Excel, and Project.
• Experience with one or more computerized maintenance management systems (CMMS) is preferred.

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain an HSPD-12.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.