Customer Support Consultant

Job Title: Customer Support Consultant

Duration: 06/08/2026 to 01/22/2027

Location: Scarborough ME, 04074

Pay Rate: $21 - $22 hourly on W2

JOB SUMMARY

Main Tasks:

• For one and/or more company Lines of Business:
• Place Orders
• Track Shipments
• Invoice/Billing Inquiries & Research
• Shipment/Order Error Research
• Answer general questions about products and services
• Assist customers with ECommerce navigations

KEY ROLES:

• Answer general questions about products

• Answer general questions about shipping conditions & transit times
• Create orders
• Create quotes
• Create credits and rebills
• Support & display knowledge of ECommerce products
• Determines customer needs, research and provides solutions, coordinating with other team members as needed.
• Supports quality management system and other compliance requirements.

JOB DESCRIPTION:

Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.

• Answer Customer Calls and Emails.
• Place Orders and Track Shipments.
• Invoice/Billing Inquiries & Research.
• Shipment/Order Error Research.
• Answer general questions about products and services.
• Answer general questions about shipping conditions & transit times.
• Create orders, quotes, credits and rebills.
• Determines customer needs, research and provides solutions, coordinating with other team members as needed.
• Supports quality management system and other compliance requirements.
• Assist customers with ECommerce navigations.
• Provides customer support for water-testing equipment and other products and services.
• Support may consist of answering customer questions, explaining products and services, customer order entry and billing or other priorities.
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
• Ensures ongoing customer satisfaction and continuing strong customer relationships.
• Supports quality management system and other compliance requirements.
• Resolves routine issues without supervisory approval.

EDUCATION:

High School diploma or equivalent combination of education and experience required.

Associates degree, Bachelors degree or equivalent preferred.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.