Enforcement Operations Specialist

Remote Enforcement Operations Specialist Opportunity

Job Title: Enforcement Operations Specialist

Location: Remote

Duration: 6 Months (Potential Extension up to 12-24 Months)

Pay Rate: $90 - 120.00/hr

Position Overview

As an Enforcement Operations Specialist on the Safeguards Team, you will be responsible for labeling data used for classifier development, implementing enforcement workflows, communicating with customers regarding user safety concerns, reviewing flagged content for account abuse violations, and evaluating new models and products for potential harm.

You will work closely with Policy Managers, Threat Investigators, Enforcement Analysts, Strategy Analysts, and Machine Learning Engineers to strengthen and refine enforcement mechanisms across the platform.

Important Note

In this position, you may be exposed to and engage with explicit content spanning a range of topics.

Responsibilities

• Review customer signals, user exchanges, and code to identify potential policy violations
• Enforce established Safeguards workflows and policy guidelines
• Label data across policy categories to support classifier development
• Review flagged content for account abuse and policy violations
• Conduct enforcement audits and escalate findings to relevant teams
• Evaluate new products before and after launch to assess harm prevalence
• Collaborate with Policy Managers and Strategy teams to identify policy gaps and emerging trends
• Flag content for classifier refinement
• Produce weekly reports on operational workflows and trends
• Handle customer communications and appeals related to policy enforcement
• Provide surge review support and content labeling assistance as needed
• Triage and respond to cross-functional requests
• Action accounts that violate platform Terms of Service

Required Qualifications

• Ability to quickly learn and apply complex content policies
• Strong analytical and decision-making skills
• Excellent written and verbal communication skills
• Ability to work independently and in fast-paced environments
• Strong attention to detail
• Ability to manage multiple priorities and shifting workloads
• Collaborative team-oriented mindset
• Interest in AI safety and responsible technology development

Preferred Qualifications

• Experience in Trust & Safety, Content Moderation, Safeguards, Risk Operations, or related fields
• Experience with policy enforcement on digital platforms
• Understanding of AI ethics and responsible AI deployment
• Experience analyzing user behavior and identifying risks
• Degree or prior experience focused on CBRNE disciplines, particularly Chemical-related areas

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.