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Department Overview: The Office of Faculty and Academic Affairs (OFAA) facilitates the recruitment, development, mentoring, and retention of the highest-caliber diverse faculty and academics, as well as the human capital management of those populations. The Office provides leadership, training, and guidance in the development and implementation of policies and procedures relating to academic personnel. The Office is committed to improving the work, life, and academic environment for faculty and academics to support innovative and collaborative approaches for education, research and health care at UCSF. Job Summary: The AP Generalist 4 serves as a member of an Academic Team within a shared-services model of the integrated AP/HR organization. This position will be the key academic personnel contact for a set of client departments and is responsible for collaborating with departments, schools, including Deans' Offices, business units and specialty centers, including the VPAA Office, to deliver efficient and effective AP and postdoc services and ensure compliance with UCSF policy and procedures. The incumbent will be responsible for administering AP policies and procedures that span a comprehensive array of functional areas including: recruitment/search; appointment and advancement; compensation and benefits, routine leaves, and application of the client department's Health Science Compensation Plans in these areas. The AP Generalist 4 will serve as a strategic partner for client departments to facilitate their business objectives, particularly in complex situations and those involving non-routine actions and solutions. The AP Generalist 4 will exercise independent judgment, analyze, resolve/recommend solutions to unique and challenging problems, often involving a variety of campus stakeholders, and provide policy interpretation for routine and non-routine matters. The AP Generalist 4 will be held accountable to high customer service standards, service level agreements and related metrics. The AP Generalist 4 will perform all duties with tact, discretion and according to confidentiality requirements.
| % of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
20% |
Yes |
Customer Service and Client Relations
- Provides effective and efficient service to clients/customers through a shared service delivery organization. Proactively manages client relationships, serves as a strategic partner, and serves as a member of a team that is highly responsive to customer needs.
- Applies strong customer service orientation to proactively respond to and resolve concerns; initiates and responds to inquiries; proactively keeps customers informed of status; identifies issues and takes appropriate action to resolve them before problems develop.
- Builds relationships with clients; partners with AP/HR colleagues; contributes to a collaborative team environment; may provide leadership and guidance to colleagues.
- Communicates through a variety of media; may prepare and deliver presentations to a variety of audiences.
- May develop or assist in developing communications related to sensitive AP policies and procedures or changes in policies and procedures; may develop communications impacting various constituencies.
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30 |
Yes |
Administration of AP/HR Actions (AP Life Cycle/HR Taxonomy)
- Serves as primary AP/HR contact and coordinates all personnel actions for all or a subset of academic employees in client departments as assigned, including all activities associated with the academic life cycle in partnership with clients according to service level agreements.
- Provides strategic support to departments in administering policies and programs in the areas of appointment, visa applications/processing, routine non-renewal of appointments, compensation, training and other areas of AP administration. Is expected to fully understand, interpret, and apply the Health Sciences Compensation Plan of the client departments. Analyzes cases and recommends appropriate action for vetting with appropriate stakeholders.
- Partners with other teams, centers and specialty centers to perform AP duties on behalf of clients; may lead a group of peers and junior colleagues to resolve complex problems and execute projects.
- May represent campus in informal and formal complaint resolution processes.
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40 |
Yes |
Policy/Procedure Analysis, Interpretation, Implementation and Problem Resolution
- Applies advanced knowledge in AP and/or HR policy and procedures; interprets policy in routine and non-routine cases where there may be no precedent; recommends action in consultation with manager or appropriate experts; escalates as appropriate.
- Analyzes and interprets system-wide and campus policies and guidelines to provide strategic advice and counsel to clients on the full spectrum of AP issues.
- May lead analysis of highly complex or precedent-setting issues in consultation with manager, center director and other campus or system-wide experts.
- Understands who the critical stakeholders are in policy development, interpretation and implementation and escalates complex situations accordingly.
- Learns customers' needs and applies advanced knowledge of how policies and procedures are interpreted and implemented by different customers/departments; synthesizes different policies with overlapping influence according to customers' unique needs and goals.
- Recommends policy/procedure changes as appropriate to meet customers' needs, increase efficiency and/or improve compliance.
- Counsels faculty, chairs, department managers and supervisors on non-renewal of appointments, layoffs, and In Residence separations, procedures and appropriate practices; advises in complicated, non-routine situations, serves as a partner and liaises among stakeholders; escalates problems appropriately.
- Counsels Senate and non-Senate faculty, non-faculty academics, postdocs and staff concerning complex, unique and particularly sensitive work-related problems; conducts termination interviews and provides feedback to management, recommending changes as appropriate.
- May serves on campus-wide AP committees to advise on new initiatives and to help determine appropriate campus strategies, policies, and practices.
- Counsels faculty, chairs, department managers and supervisors on complex faculty leave cases, consulting with appropriate experts as appropriate.
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10 |
Yes |
Data/Information Management
- May maintain records for equal employment opportunity and affirmative action reporting requirements.
- Provides standard reports and works with clients to develop reports and provides data to meet unique/specific needs of clients.
- Identifies data and reporting needs and initiates action to meet client needs.
- Tracks employment-related deadlines and academic action cycles; notifies appropriate parties to coordination needed actions on time.
- Uses a variety of UCSF human resource information systems including OLPPS, PeopleSoft HCM, Advance, MPM, Weblinks, HBS.
- May analyze data to determine trends, implications and recommend changes.
- Identifies and recommends needed system improvements.
- May serve as a member of a project team or subject-matter expert for AP information system initiatives.
- Research, prepare, and report data for client departments at the request of campus or system-wide reporting requests.
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Required Qualifications:
- Bachelor's Degree or equivalent combination of education and experience
- Minimum of 5 years of experience in UC or other university AP services
- Prior experience working with academic appointees
- Requires advanced knowledge of and ability to apply/interpret system wide and campus policies such as APM and procedures which govern academic and postdoc personnel administration
- Possesses advanced analytical, critical and innovative thinking skills to conduct analyses and develop recommendations, demonstrating sophisticated organizational and problem-solving skills
- Possesses ability to analyze complex management issues; develop project scope and solutions, give professional advice to senior officials and make critical decisions regarding personnel
- Has thorough knowledge of campus goals, priorities, and values and the legal and human implications of decisions
- Has ability to analyze complex issues, make recommendations and advise clients on personnel issues and actions
- Has a strong understanding of compensation policies and procedures governing academic employees and health sciences compensation plans for client schools/departments, funding requirements and implications for academic and postdoc employees
- Has advanced knowledge of campus policies, procedures, and functional areas associated with AP administration, and how work may impact other areas
- Knows or has ability to learn business software programs and systems
- Ability to communicate effectively with diverse audiences verbally and in writing
- Demonstrated skill in prioritizing competing work assignments and integrating information to determine appropriate courses of action and their implications
- Demonstrated initiative, tact and planning skills
- Demonstrated political acumen and ability to handle very difficult or volatile situations/individuals effectively
Required Qualifications:
- Bachelor's Degree or equivalent combination of education and experience
- Minimum of 5 years of experience in UC or other university AP services
- Prior experience working with academic appointees
- Requires advanced knowledge of and ability to apply/interpret system wide and campus policies such as APM and procedures which govern academic and postdoc personnel administration
- Possesses advanced analytical, critical and innovative thinking skills to conduct analyses and develop recommendations, demonstrating sophisticated organizational and problem-solving skills
- Possesses ability to analyze complex management issues; develop project scope and solutions, give professional advice to senior officials and make critical decisions regarding personnel
- Has thorough knowledge of campus goals, priorities, and values and the legal and human implications of decisions
- Has ability to analyze complex issues, make recommendations and advise clients on personnel issues and actions
- Has a strong understanding of compensation policies and procedures governing academic employees and health sciences compensation plans for client schools/departments, funding requirements and implications for academic and postdoc employees
- Has advanced knowledge of campus policies, procedures, and functional areas associated with AP administration, and how work may impact other areas
- Knows or has ability to learn business software programs and systems
- Ability to communicate effectively with diverse audiences verbally and in writing
- Demonstrated skill in prioritizing competing work assignments and integrating information to determine appropriate courses of action and their implications
- Demonstrated initiative, tact and planning skills
- Demonstrated political acumen and ability to handle very difficult or volatile situations/individuals effectively
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University of California - San Francisco
$127,200 - $143,352.00
Jun 03, 2026