Roofing Account Manager

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We're driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Step into a role where rooftops become relationships, service becomes strategy, and every client interaction has the potential to shape the future of their facility. As our Roofing Account Manager, you'll be the trusted guide clients rely on to protect their buildings, solve complex challenges, and uncover smarter, longer-lasting roofing solutions. This is not a sit-back-and-manage role - it's a high-impact opportunity to blend technical roofing expertise, customer partnership, and strategic growth in a team that values safety, relationships, excellence, and shaking up the status quo.

Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Serve as the primary point of contact for commercial and industrial roofing clients.
  
• Meet regularly with clients to understand facility needs, maintain clear communication, and assess overall satisfaction.
  
• Partner with clients to develop long-term maintenance plans for scheduled roofing work.
  
• Develop strategic account plans to strengthen client relationships and support growth.
  
• Manage preventive maintenance programs, service contracts, and repair requests.
  
• Implement retention strategies to grow the client base and maximize opportunities.
  
• Address complex client challenges involving technical roofing issues or multiple stakeholders.
  
• Collaborate with internal teams to deliver timely solutions and ensure a positive client experience.
  
• Monitor account performance, identify areas for improvement, and prepare reports.
  
• Analyze market trends and competitor activity to support strategic decision-making.
  
• Stay current on roofing technologies, materials, and industry regulations.
  
• Provide clients with insights and recommendations that support their long-term facility goals.
  
• Perform other duties as assigned to support departmental success.

Required Education & Experience:

• Five years or more of experience in the commercial or industrial roofing industry, including client account management and hands-on expertise with EPDM, TPO, PVC, BUR, and coatings, with the ability to leverage industry knowledge to provide strategic guidance.
  
• Proven ability to build, maintain, and balance strong client relationships.
  
• Skilled in identifying client needs and translating them into actionable, results-driven solutions.
  
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as other essential computer applications.
  
• Experience using CRM platforms and related tools to effectively manage client accounts.

Other Details:

• This position will office in Golden Valley, MN and support regional territory.
  
• Must possess and maintain a valid state driver's license along with the willingness and ability to regularly travel to local and regional customer sites and client locations.
  
• This role includes regular local and regional site visits, giving you a blend of field time and client interaction that keeps each day varied and engaging.
  
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety - You are part of a team that practices safety first in all we do.
Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact - Be a part of a company that makes a difference, both the in market and in the community.

Compensation & Benefits:

• The expected annual compensation range for this position is $62,000-$92,500. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.
  
• This position is eligible for discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
    
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
    
  • 401K with Employer Match
    
  • Discounted Company Stock (Employee Stock Purchase Plan)
    
  • Profit Sharing
    
  • Generous Paid Time Off & Paid Holidays
    
  • Employee Referral Bonus Program
    
  • Robust Training/Development & Professional Growth Opportunities
    
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
    
  • Company Engagement, and More

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us

Equal Opportunity Employer, including individuals with disabilities and veterans.