Clinical Research Revenue Cycle Coordinator II

Minimum Education
Bachelor's Degree in healthcare, administration, or research related field. (Required)
Master's Degree in healthcare, administration, or research related field. (Preferred)

Minimum Work Experience
3 years experience working in a clinical research environment including a stand-alone research site, a research department, or in research administration such as a centralized research office, or with an institutional review board (Required)

Required Skills/Knowledge
In depth knowledge and understanding of medical terminology.
Experience in areas of research regulatory compliance, especially related to clinical trials billing.
Possess effective time management skills to permit handling of large workload.

Functional Accountabilities
Performs duties in support of the research billing and invoicing compliance activities within the Clinical Trials Office

• Utlize OnCore CTMS, Cerner Revenue Cycle and Power Trials to support an efficient clinical trial revenue cycle process.

• Facilitate audit of ongoing clinical trials for accuracy and compliance with applicable policies, regulations and laws.

• Prepare reports outlining findings and corrective and preventive action plans.

Works closely with Revenue Cycle teams to resolve clinical research billing errors

• Participates in the routine quality assurance of data within OnCore CTMS and Cerner Revenue Cycle/Power Trials systems.

Analyzes billing errors to identify root causes and executes work plans to correct identified deficiencies.

• Participates in the development and delivery of training and education related to compliance patient care billing and invoicing processes

• Maintains active communication with clinical research staff including principal investigators, reseach nurses, research coordinators, investigational pharmacists, lab personnel and others.

• Is cross trained to OnCore CTMS and is able to provide assistance to CTMS coordinator in such activities as a resource for end users, provision of basic training for end users.

Ensure timely and accurate clinical trial invoicing as assigned

• Build financial console in OnCore CTMS including protocol amendments and updates to ensure accurate charge capture and segregation of research charges for all research related patient care as well as ancillary services such as investigational pharmacy.

• Ensure that all patient care services including ancillary services such as investigational pharmacy, and lab are accurately captured on sponsor invoices.

• Invoice all active clinical trials consistent with contract terms

Training and Education

• Acts a resource in the development of internal policies, procedures and job aides for clinical research billing compliance.

• Participates in the development and delivery of training and education related to patient care billing and invoicing processes for CTO, GCAF and Research Faculty
• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance