Desktop Services Tech Professional

The Desktop Services Technician Prof develops proficiency in providing overall client system support. Assists with analyzing, installing, , documenting, testing, maintaining, troubleshooting and supporting client systems, operating systems, software applications, peripherals, communication, and mobile devices (desk phones, PCDs, smartphones, tablets, conference room phones, analog phones, etc.).

Job Status: Full-time, 40 hours per week

Shift: Days. Monday - Friday, 8:00am - 5:00pm. Weekend and after-hour on-call rotation required.

Duties & Responsibilities

• Assists with installing, maintaining and repairing computer hardware and related peripheral equipment, software and network infrastructure. Installs and repairs voice, data, and video communications systems, new PCs, and label printers.
• Eligible to participate in the on-call rotation.
• Performs new phone setup, programming, and network configuration.
• Troubleshoots, diagnoses and repairs computer hardware and peripheral equipment malfunctions and resolves issues in a minimally disruptive manner.
• Disseminates technical knowledge, including formal training across the Desktop Services team.
• Reviews assigned tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement.
• Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
• Adheres to IT policies, procedures and protocols.
• Communicates issues or possible risks to management, end users and IT staff.
• Provides Tier 2 support for supported systems and infrastructure. Establishes and fosters ongoing relationships with assigned groups.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Experience
  • Required: Two (2) years of relevant technical experience

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $25.70 to $38.55

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.