Lead Floor Care Specialist

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As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

The Lead Floor Care Specialist performs advanced custodial floor care services for the INSCOM contract at Fort Belvoir across approximately 635,000 square feet in four buildings, including controlled-access and classified environments. The position primarily supports the major cleaning work window, generally associated with evening floor care operations (4:00 p.m. to 8:00 p.m.), with flexibility for day support, periodic project work, and occasional weekend restorative cleaning. The Floor Technician is responsible for achieving floor care schedules and quality standards for resilient floors, carpeted areas, entry matting, and related surfaces; safely operating and maintaining specialized floor equipment; and obtaining and maintaining all required site access credentials and an active TS/SCI security clearance. The role operates within ServiceSource's standardized FY27 Custodial Operating Plan, including alignment to the QC SOP, Training SOP, hands-on competency validation model, and applicable ISSA/CMI, BSCAI, and CIMS-GB-informed operational practices.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform floor care services such as stripping, scrubbing, refinishing, spray buffing, burnishing, shampooing, carpet extraction, spot treatment, and other restorative or periodic floor services in accordance with approved schedules and quality standards.
• Prepare, stage, and safely execute floor care activities in occupied facilities to minimize disruption to foot traffic, mission operations, and access routes.
• Operate burnishers, auto scrubbers, polishers, extractors, wet vacuums, and other specialized floor care machinery in accordance with manufacturer guidance, training, and contract requirements.
• Inspect finished work for appearance, cleanliness, and safety; correct deficiencies as needed; and communicate completion status to supervisory staff.
• Perform walk-off mat maintenance, stairwell floor care, hard floor polishing, and annual/weekend restorative services as assigned.
• Complete routine minor upkeep, cleaning, and operator-level maintenance of floor care equipment and report repair needs promptly.
• Support cross-functional custodial duties when operationally required, including project cleaning and surge response tasks.
• Complete task training using visual aids, equipment guides, and chemical charts, and successfully demonstrate role-critical tasks through supervisory observation and checklist sign-off. Role-critical tasks require hands-on training, supervisory observation, and checklist sign-off; refresher training is assigned continuously based on observed gaps, repeat deficiencies, new equipment/chemicals, or audit findings.
• Perform work in accordance with the ServiceSource QC SOP and related cleaning observation standards, and participate in refresher training when triggered by performance gaps, repeat deficiencies, new equipment/chemicals, or audit findings.

Additional Responsibilities

• Adhere to work schedules and building-specific floor care plans to ensure contract frequencies and project windows are met.
• Use wet-floor signs, barriers, and proper safety controls before, during, and after work to protect occupants and prevent incidents.
• Maintain the security, cleanliness, and accountability of equipment, pads, chemicals, and supplies in designated storage areas.
• Follow all access, escort, badge, OPSEC, and classified environment rules while working in or near SCIF and non-SCIF spaces.
• Report completed work, floor conditions, equipment issues, access constraints, and any customer-impacting concerns to the Supervisor.
• Participate in the standardized onboarding process, including review of corporate, operational, and site-specific custodial policies, procedures, and SOPs through an Intake Binder and position-specific onboarding schedule.
• Support zero-fail adoption expectations for required training, QC processes, safety procedures, and other controlled operational documents applicable to the position.
• Comply with corporate, operational, and site-specific custodial policies, procedures, and SOPs, including BBP, CleanCheck/CompuClean systems and standards, the QC Plan, QC SOP training, and applicable safety procedures.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Education Development (GED) preferred.
• Active TS/SCI security clearance required; ability to meet all applicable access, badging, SCIF, OPSEC, and NISPOM-related requirements.
• One (1) year of janitorial/custodial experience preferred.
• One (1) year of floor care experience required; experience with commercial floor machines and restorative floor processes strongly preferred.
• Experience supporting federal, military, secure, or high-accountability facilities is preferred.
• Baseline certification requirements per the FY27 Custodial Operating Plan Educational Pathway: ISSA/CMI Certified Cleaning Technician (CCT) - Basic; ISSA/CMI Hard Floor Care Certification; and ISSA/CMI Carpet Care Certification.

Knowledge, Skills, and Abilities

• Knowledge of commercial floor care methods, equipment, chemicals, finishes, and safe application techniques.
• Knowledge of SDS/MSDS requirements and the ability to read and understand product labels, dilution instructions, and operating guides.
• Ability to plan, organize, and execute floor care projects to schedule in occupied and controlled environments.
• Strong commitment to floor appearance, service quality, safety, and accountability.
• Ability to communicate effectively and coordinate with supervisors regarding work completion, safety controls, and issues requiring action.
• Ability to work independently and as part of a team under time-sensitive conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information