Director, Talent Development

OUR LEADERSHIP PHILOSOPHY
At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills
A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As a managing leader, you will guide your team in effective communication strategies, foster strong interdepartmental relationships and model collaboration.

Embraces Change & Learning
This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As a managing leader, you will build buy-in for change among team members, support their development and effectively manage team dynamics to achieve business results. You will also champion the benefits of change and encourage innovation and the generation of new ideas.

Utilizes Critical & Creative Thinking
Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges to take initiative beyond one's immediate responsibilities. As a managing leader, you will effectively solve problems through creative methods, lead changes with optimism and motivate the team by setting clear expectations and recognizing performance.

Takes Personal Ownership
This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As a managing leader, you will build and maintain collaborative relationships across the organization, seek constructive feedback and ideas for improvement and hold the team accountable for business impact while supporting their development.

POSITION SUMMARY
The Director of Talent Development plays a critical role in designing and executing comprehensive learning and development strategies that enhance leadership capabilities across all organizational levels, drive performance outcomes, and significantly improve the member experience. This position is responsible for translating organizational strategies into targeted learning initiatives that influence behaviors, cultivate member trust, and reinforce a culture centered on advocacy, accountability, and service excellence-fostering robust relationships, heightened engagement, and sustainable organizational growth. Partnering with executive leadership and Human Resources, the Director supports the execution of Lighthouse's talent strategy by developing and scaling programs in leadership development, succession planning, onboarding, and capability enhancement. These initiatives are purposely aligned with the organization's mission and core values. The Director, characterized by a builder mindset, integrates strategic insights with strategic execution, influencing key leaders, and ensuring that investments in learning directly contribute to organizational, team, and individual objectives. This role requires close partnerships with HR to drive cultural initiatives, optimize performance management systems, conduct talent reviews, facilitate career mapping, and enhance people enablement efforts. Additionally, the Director collaborates to ensure that recognition and rewards are cohesively aligned with the overarching team member experience strategy. Through these strategic endeavors, the Director of Talent Development positions Lighthouse as a leader in driving leadership effectiveness, enhancing organizational performance, and achieving excellence in member experience.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Talent Development & Enterprise Learning
* Builds, implements, and evolves talent development programs and frameworks aligned with enterprise strategy.
* Translates business needs and people strategies into impactful learning experiences that drive behavior change, performance, and service excellence.
* Ensures talent development initiatives reinforce leadership competencies, accountability, advocacy, and a culture of continuous learning.

Leadership Development & Capability Building
* Partners with leaders to assess leadership needs and develop solutions that strengthen effectiveness at all levels.
* Assists with design and delivery of leadership development, onboarding, and enterprise capability building programs.
* Builds scalable, data-informed learning frameworks that support current and future organizational capabilities.

People Leadership & Team Development
* Leads, coaches, and develops direct reports, fostering accountability, growth, and high performance.
* Models a learner-leader mindset and cultivates a strong learning culture across the organization.
* Ensures effective prioritization, execution, and continuous improvement of learning initiatives.

Performance, Talent & HR Partnerships
* Partners closely with the SVP, People Strategy & Development to execute enterprise talent and leadership development priorities.
* Collaborates with Human Resources and executive leadership on performance management, talent reviews, career mapping, and leadership assessments.
* Provides thought leadership and consultation to leaders on developing talent, leading teams, and navigating change.
* Ensures alignment across talent systems to create a cohesive and integrated team member experience.

Employee Experience, Culture & Engagement
* Collaborates with Human Resources, Internal Communications, Marketing, and cross-functional partners to align learning, recognition, engagement, and employee experience strategies.
* Supports culture-building initiatives that reinforce mission, values, and organizational norms.
* Ensures consistency in messaging, branding, and accessibility of learning resources across internal platforms. Program Management, Measurement & Governance
* Oversees program planning, budgeting, vendor partnerships, and resource allocation for talent development initiatives.
* Establishes metrics and reporting to measure effectiveness, impact, and return on learning investments.
* Maintains current knowledge of best practices in adult learning, leadership development, and organizational effectiveness.

JOB SPECIFICATIONS
* Learning & Talent Strategy Execution: Demonstrated ability to translate organizational priorities into practical learning, leadership development, and talent initiatives that support performance, engagement, and the member experience. Accountable for the execution, quality, and scalability of learning and leadership development programs across the organization.
* Leadership & Capability Development: Strong experience designing and delivering leadership development, onboarding, succession support, and capability-building programs that strengthen people leader effectiveness and build bench strength for the future.
* Partnership with Senior Leaders & Stakeholders: Proven ability to partner effectively with senior leaders, managingleaders, and cross-functional teams to influence behaviors, support business needs, and integrate learning into day-to-day work.
* Program Design & Delivery: Hands-on expertise building and executing learning programs from concept through implementation, with a focus on usability, scalability, and impact for team members and credit union members.
* Talent & Performance Program Integration: Experience collaborating with HR partners on performance management, talent reviews, career development, and leadership assessments to ensure learning efforts align with broader people practices.
* Change Enablement & Communication: Demonstrated capability supporting leaders and teams through change by designing learning solutions, crafting clear messages, and reinforcing new skills and behaviors over time.
* Data-Informed Program Improvement: Ability to use learning metrics, engagement insights, and feedback data to evaluate program effectiveness, report on outcomes, and refine offerings for continuous improvement. Tracks and reports on learning effectiveness, leadership capability, and program impact, using data to continuously improve outcomes.
* People Leadership & Team Development: Experience leading and developing high-performing learning teams, setting clear expectations, supporting professional growth, and fostering collaboration and accountability.
* Business & Member Understanding: Solid understanding of how leadership capability, talent development, and experience contribute to service quality, member trust, and organizational performance.
* Adaptability & Builder Mindset: Comfortable working in evolving environments, balancing strategic direction with execution, and building or refining learning frameworks and programs as organizational needs change.

EDUCATION, TRAINING & EXPERIENCE
* Bachelor's degree in Business, Organizational Development, Education, Human Resources, or related field; MBA or advanced degree preferred.
* 7-10 years of progressive experience in learning & talent development, organizational development, or related discipline.
* 3-5 years of experience leading or managing learning programs, initiatives, or teams with accountability for design, delivery and outcomes.
* Proven experience designing and delivering leadership development programs, talent onboarding, and manager capability programs.
* Operates with a hands-on, builder mindset, responsible for designing, developing, and delivering programs.
* Experience using learning data, feedback, and engagement insights to evaluate organizational impact and improve programs.
* Familiarity with HR systems, learning platforms, assessments, or leadership tools (e.g., LMS, leadership assessments, engagement surveys).
* Experience in financial services, credit unions, or mission-driven environment preferred.
* Knowledge of regulatory and compliance considerations in banking or credit unions is a plus.

WORK ARRANGEMENT

The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. This hybrid schedule will require a minimum of two (2) days per week in the office, or as required for training and business needs.

We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

* Student Loan & Tuition Assistance - Whether you're paying off debt or going back to school, we help lighten the load.

* Employee Loan Discounts - Get access to lower rates on personal loans, just for being part of the team.

* Weekly Paychecks - Because waiting two weeks shouldn't be the norm.

* 401(k) with Employer Match & Profit Sharing - We invest in your future with generous contributions and immediate vesting.

* Lighthouse Leave Program - Paid time off for major life moments, from welcoming a child to caring for a loved one.

* Volunteer Time Off (VTO) - Give back to your community with paid time to serve.

* PTO + Paid Federal Holidays - Rest, recharge, and celebrate without worry.

* Balanced Schedule - All branches close by 5pm and on Sundays - no late nights or unpredictable shifts.

* Comprehensive Medical, Dental & Vision Plans - Coverage that starts quickly and fits your needs.

* HSA/FSA Options - Save pre-tax dollars for everyday health expenses.

* Discounted Pet Insurance - Because furry family members deserve care too.

* Employee Assistance Program (EAP) - Free, confidential support for life's challenges - available 24/7.

* Annual Bonus Program - Celebrate your wins, your teammates' successes, and the Credit Union's growth - together.

* Engagement Groups - Join communities like Pride at Work, Women in Leadership, Book Club, and more.

* Ongoing Training & Career Growth - We invest in your development from day one.

* Annual Summit & Team Outings - Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER