Supervisor Telehealth Technology Coordinator

Summary of Position:

MedStar Health is seeking a Supervisor, Telehealth Technology Coordinators to support and advance telehealth services across our regional hospitals.

In this dynamic leadership role, you'll oversee a team of Telehealth Technology Coordinators, drive operational excellence, and collaborate with hospital and clinical leaders to enhance the patient experience through innovative virtual care solutions. You'll play a key role in supporting telehealth initiatives such as virtual consultations, remote rounding, family video visits, remote patient monitoring, and other emerging technologies.

Primary Duties and Responsibilities:

* Lead, coach, and develop a team of Telehealth Technology Coordinators across multiple hospital locations.
* Partner with clinical and operational leaders to optimize workflows and improve patient and provider experiences.
* Monitor performance metrics, conduct audits, and ensure high-quality service delivery.
* Serve as a telehealth subject matter expert, providing guidance, troubleshooting support, and education to stakeholders.
* Support strategic growth initiatives that expand access to innovative virtual care solutions.

Minimal Qualifications:

• Associate's degree required (Bachelor's degree is preferred)
• 3+ years experience in a clinical and/or customer service setting is required. (One year of relevant education may be substituted for one year of required work experience.)
• Prior supervisory experience and experience with EHR systems is preferred.

Knowledge Skills and Abilities

• Excellent problem-solving skills and ability to exercise independent judgment. Strong interpersonal and customer service skills. Strong critical thinking communication skills written skills organizational skills accountability/ownership and assertiveness. Ability to effectively multi-task and work under strict deadlines. Demonstrated problem-solving skills. Demonstrated organizational and time management skills. Comfortable working in a clinical setting and being exposed to high-risk conversations. Tech savvy and proficient in MS Office applications including Teams Outlook Word and Excel.